Customer Care Representative

2 weeks ago


Bethesda, United States Eagle Bancorp Inc Full time

Overview We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong , and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $21.59 to $31.07. The success of this position is reliant on face-to-face interaction and requires 100% on-site work. Responsibilities The Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention. Also handles incoming calls to the main number of the Bank and transfers the callers to the correct source within the Bank. Also handles outgoing calls to debit card customers with suspicious transaction activity to assess if transaction activity was legitimate. Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service. The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Qualifications Requirements: High School Diploma or equivalent. 2 years of inbound call center experience; in a financial institution preferred. General knowledge of banking products and services, particularly electronic banking services. Solid understanding of computers and browser functionalities. Ability to view situations from a customer’s vantage point and deliver a friendly, empathetic communication style by telephone. General knowledge of MS Office. Preferences: Previous electronic banking experience or knowledge. Bank core system experience. Browser based applications and servers. Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested in connecting with people inspired by our mission and values. #J-18808-Ljbffr



  • Bethesda, Maryland, United States Giant Food Full time

    About This Role:Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative at Giant Food.As a Customer Service Representative, you will play a critical role in ensuring our customers receive the...


  • Bethesda, Maryland, United States EagleBank Full time

    We are a values-driven organization that prioritizes meaningful connections with our customers, employees, and shareholders. At EagleBank, we deliver the most compelling and valuable service to our customers by being Flexible, Involved, Responsive, Strong, and Trusted.As a Customer Care Representative, you will deliver support and assistance to business and...


  • Bethesda, Maryland, United States Zimmerman Associates, Inc. Full time

    Zimmerman Associates, Inc. is seeking a skilled Customer Service Representative to provide exceptional support to beneficiaries seeking medical appointments.Key Responsibilities:Provide exceptional customer service to beneficiaries via phone callsSchedule appointments with PCM or Specialty clinicAccurately document all encounters in CHCS and IRMAC...


  • Bethesda, Maryland, United States Ivyhill Technologies Full time

    Job DescriptionIvyhill Technologies is seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare team, you will be responsible for scheduling appointments, providing exceptional customer service, and ensuring seamless communication with patients and healthcare providers.Key Responsibilities:Schedule medical...


  • Bethesda, Maryland, United States Ivyhill Technologies LLC Full time

    Job OverviewIvyhill Technologies LLC is seeking a highly skilled Customer Service Representative to join its team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support.About the JobThis is an onsite employment opportunity with potential for teleworking based on customer approval. You will be...


  • Bethesda, Maryland, United States Sherwin-Williams Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key Responsibilities:Provide excellent customer...


  • Bethesda, Maryland, United States Addison Group Full time

    Job SummaryWe are seeking a highly motivated and bilingual Customer Service Representative to join our team at Addison Group. As a key member of our call center team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide timely and effective customer service to meet or exceed customer...


  • Bethesda, Maryland, United States Williams-Sonoma Full time

    About the RoleAs a Customer Service Representative at Williams-Sonoma, you will be the face of our brand, providing exceptional service to our customers and creating a memorable shopping experience. Your passion for delivering outstanding customer service, combined with your ability to work in a fast-paced environment, will make you a valuable asset to our...


  • Bethesda, Maryland, United States Giant Food Full time

    Job SummaryAs a Customer Service Representative - Bagger/Parcel Picker at Giant, you will play a vital role in maintaining the cleanliness and organization of our stores. Your responsibilities will include bagging groceries, pricing checks, loading and collecting carts, and providing exceptional customer service. You will also have the opportunity to assist...


  • Bethesda, United States RWD Consulting, LLC Full time

    CDO DESK CUSTOMER SERVICE REPRESENTATIVE Qualifications: 1. Shall have one year of experience in the hospitality service industry or equivalent work. 2. Must be able to communicate fluently in English and have the ability to comprehend verbal and/or written transport instruction. 3. Must be proficient in the use of Microsoft Word and Excel and have...


  • Bethesda, United States Addison Group Full time

    Our client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY : $50K MUST HAVES: Bilingual in Spanish – required Reliable and punctual Must be comfortable being on the phone all day Excellent verbal, written and analytical skills Strong keyboarding skills and professional phone etiquette Ability to handle the stress of...


  • Bethesda, Maryland, United States MSCCN Full time

    Job Summary: We are seeking a highly skilled Customer Service Clerk to join our team at the Navy Exchange Service Command. As a Customer Service Clerk, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded.Key Responsibilities:Provide specialized services to customers, including...


  • Bethesda, Maryland, United States Navy Exchange Full time

    Job Summary: As a Cashier at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be...


  • Bethesda, Maryland, United States Harris Teeter Full time

    Key Responsibilities:Provide exceptional customer service by meeting and exceeding customer expectations.Follow proper bagging procedures and provide carryout and parcel pickup service.Load merchandise into customer vehicles and return shopping carts to the store.Why Work at Harris Teeter?Harris Teeter is a leading grocery store chain committed to delivering...


  • Bethesda, Maryland, United States Sherwin-Williams Full time

    Customer Service Specialist Job DescriptionAs a Customer Service Specialist at Sherwin-Williams, you will work closely with both wholesale and retail customers, providing them with product information and recommendations, as well as resolving any concerns to ensure maximum satisfaction.This role is responsible for maintaining product standards, achieving...


  • Bethesda, Maryland, United States Safeway Full time

    About the Role:Safeway is seeking a dedicated and customer-focused individual to join our team as a Retail Sales and Store Support associate. As the face of the company, you will interact with valued customers, providing exceptional service and support in various aspects of store operations.Key Responsibilities:Be the primary point of contact for customers,...


  • Bethesda, Maryland, United States Giant Food Full time

    A Great Career Opportunity at Giant FoodGiant Food, a division of Ahold Delhaize USA, is a leading grocery retail group on the East Coast. We are seeking a skilled PT Clerk to join our team in a dynamic and fast-paced environment. About the Role:Provide exceptional customer service to our valued customers.Assist customers with purchases and resolve any...


  • Bethesda, Maryland, United States Serene Marketing Inc. Full time

    About UsSerene Marketing is a dynamic and innovative company dedicated to delivering exceptional customer service and sales support on behalf of our valued clients. We pride ourselves on our commitment to excellence, fostering a culture of continuous learning, and maintaining a positive, customer-centric attitude.Customer Service Representative Job...


  • Bethesda, Maryland, United States Smart Solutions Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team at Smart Solutions Inc.The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.Key Responsibilities:Provide top-notch customer...


  • Bethesda, Maryland, United States Sherwin-Williams Full time

    Job DescriptionCustomer Service Specialists at Sherwin-Williams work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions. Store associates are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with...