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System Engineer 3
2 months ago
The Customer Facing Senior Manager analyzes user's requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs, and systems into on-going operations. Develops technical documentation. Develops system architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives.
Description
Leadership and Team Management:
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures.
Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Ability to collaborate effectively across departments and with external stakeholders.
Customer focused and result oriented.
Demonstrated experience in team leadership, strategic planning, and project management.
Excellent communication and interpersonal skills.
Senior Level Management.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Strong technical background with expertise in enterprise IT services.
Required Qualifications:
Twenty (20) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required.
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor's degree.
Active TS/SCI Clearance with Polygraph required.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.
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