Customer Service Representative- Call Center

3 months ago

Glendale, United States Lakeside Medical Group Full time

** Customer Service Representative- Call Center**

**Job Category****:** Staff **Requisition Number****:** HEALT03837 Showing 1 location **Job Details**

**Description**

**We are recruiting for Call Center -Healthcare Coordinators for our Glendale Campus.**

The Call Center -Healthcare Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as : ER visits; inpatient hospital/vital care resources; enrollment/marketing assistance; brokers/benefits specialists; Early Bird Alert online patient portal; patient annual wellness visits; provider transitions. In person patient/provider education and training of the Early Bird Alert online patient portal. The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment.

**Essential Duties and Responsibilities include the following:**

Communications may require actions such as: connect callers to appropriate campus medical resources in an effective manner; assist pts with appt scheduling either directly through NextGen or via call transfer; pt education regarding provider/hospital/community resources; class/event scheduling; assistance with Early Bird Alert online patient portal education/training/registration/password login/reset.

Organizational skills involved in project mailings, such as: post ER visits, Early Bird Alert post activation for Easy Connect Assist users, OB Patient Welcome Packets.

Ability to read, analyze and interpret general business periodicals. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from patients, providers and the general public.

All other duties as directed by management.

**Education and/or Experience:**

* At least 3-5 years of experience working in a Managed Care or Healthcare environment

* At least 1 year of Call Center experience required

* Advanced certification or education within the healthcare arena preferred (i.e., MA, clinic, nursing school).

* Proficient with Microsoft word processing software including Word/Excel.

* Knowledge of medical terminology and healthcare insurance industry operating procedures.

* Bi-lingual Spanish a plus

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

**Full Time Position Benefits:**

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

**Health and Wellness:**

Employer-paid comprehensive medical, pharmacy, and dental for employees

Vision insurance

Zero co-payments for employed physician office visits

Flexible Spending Account (FSA)

Employer-Paid Life Insurance

Employee Assistance Program (EAP)

**Savings and Retirement:**

401k Retirement Savings Plan

Income Protection Insurance

**Other Benefits:**

Paid Time Off (PTO)

Company celebrations

Employee referral bonus program

Employee Assistance Program

Business-casual working environment

Sick days

Paid holidays

Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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