Customer Service Representative

3 days ago

Mason, United States Russell Tobin Full time

Russell Tobin's client, the largest manufacturer and retailer in the US, is hiring for Customer Services Representative in Mason. OH.

Job Opportunity: Customer Services Representative

Position: Consumer Services Representative

Location: Remote (Local Candidates Only, within 60 miles of Mason, OH)

Training Dates: October 7, 2024 October 18, 2024

Training Time: 8:30 AM 5:00 PM

Shift: Mixed shifts of 8:30 AM 5:00 PM and 9:00 AM 5:30 PM; Rotating Saturdays with alternate weekdays off

Pay Rate: $17.00 per hour

Job Description: As a Consumer Services Representative (CSR), you will provide high-quality support and problem resolution through multiple channels including telephonic, chat, email, social media, and US mail. Your role is crucial in enhancing the customer experience and protecting Retail revenues.

Key Responsibilities:

  • Assist customers with service and support issues via various channels.
  • Resolve problems using department tools, resources, and expertise, ensuring increased customer satisfaction and retention.
  • Act as a positive role model, demonstrating continuous performance improvement and solid business skills.
  • Meet productivity, revenue generation, and quality levels.
  • Use courteous and professional language, working effectively in a team environment.

Qualifications:

  • Preferred High School Diploma or equivalent; not required but necessary for permanent conversion.
  • Ability to produce quality written correspondence.
  • Basic math skills and intermediate PC knowledge.
  • Proficient with Windows operating systems, Microsoft Office, and internet browsers.
  • Commitment to resolving customer issues on the first contact.
  • Strong English comprehension and grammar.

Preferred Experience:

  • Previous experience in a customer service role.
  • Experience in Retail stores or field settings is a plus.

Technical Requirements:

  • Minimum internet speeds of 10 Mbps download and 1 Mbps upload.
  • Must use a wired Ethernet connection (wireless connections are not allowed).
  • Must have a private, distraction-free workspace.
  • Must have a smart phone for multi-factor authentication.
  • Only client -provided hardware should be connected to the computer.

Additional Information:

  • Must be able to pick up equipment from Mason, OH - CSC and set it up at home. Equipment includes CPU, monitor, mouse, keyboard, headset, power cord, monitor adapter cord, and a 6 ft Ethernet cord.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

  • Customer Service Representative

    2 months ago

    Mason, United States Luxottica Group Full time

    The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect Customer Service Representative, Customer Service, Representative, Customer Experience

  • Customer Service Representative

    6 days ago

    Mason, United States Essilor Full time

    The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect Customer Service Representative, Customer Service, Representative, Customer Experience, Manufacturing

  • Customer Service Representative

    4 weeks ago

    Mason, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Representative to work at a leading designer, manufacturer, and distributor of fashion, luxury, and sports eye Customer Service Representative, Customer Service, Representative, Salesforce, Retail, Staffing

  • Customer Service Representative

    2 weeks ago

    Mason, United States Kelly Services, Inc. Full time

    #x 9; Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in incre Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 days ago

    Mason, Ohio, United States SPX Cooling Tech LLC Full time

    Customer Service RepresentativeAt SPX Cooling Tech LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key Responsibilities:Provide professional communication...

  • Customer Service Representative

    3 hours ago

    Mason, United States Russell Tobin & Associates Full time

    What are we looking for in our Customer Service Representative? Russell Tobin's client, an Italian Eyewear conglomerate company is hiring a Customer Service Representative to work remotely Apply Now! Employment Type: Contract/Remote role, but has to pick the equipment from office Pay rate: $13-$17/hr. DOE Responsibilities: The Customer...

  • Customer Service Representative

    3 hours ago

    Mason, Ohio, United States SPX Cooling Tech LLC Full time

    Customer Service RepresentativeAt SPX Cooling Tech LLC, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide professional communication with internal and external...

  • Customer Service Representative

    4 days ago

    Mason, Ohio, United States Multi-Color Corporation MCC Full time

    {"title": "Customer Service Representative", "description": "Deliver World-Class ServiceMCC is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing clear, concise, and timely information to our customers regarding their purchase orders and shipments.You will be...

  • Customer Service Representative

    3 days ago

    Mason, United States Russell Tobin Full time

    {"title": "Customer Service Representative", "description": "Job SummaryRussell Tobin is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Mason, Ohio, United States Global Channel Management Full time

    About the role at Global Channel ManagementJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer SupportProvide high-quality support to customers through...

  • Customer Service Representative

    5 days ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, the largest manufacturer and retailer in the US, is hiring for Customer Services Representative in Mason. OH. Job Opportunity: Customer Services RepresentativePosition: Consumer Services Representative Location: Remote (Local Candidates Only, within 60 miles of Mason, OH) Training Dates: October 7, 2024 – October 18, 2024 Training...

  • Customer Service Representative

    4 weeks ago

    Mason, United States Response Inc. Full time

    Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...

  • Customer Service Representative

    2 weeks ago

    Mason, Ohio, United States Domino's Pizza LLC Full time

    Restaurant Team MemberDomino'sAs a key part of our team at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. As a Customer Service Representative, you will:Provide a positive experience for customers by greeting them with a smile and ensuring their needs are metTake orders accurately and efficiently using our...

  • Customer Service Representatives

    5 days ago

    Mason, Ohio, United States Kenwood Dealer Group Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kenwood Dealer Group Inc. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading global eyewear company is hiring a Customer Service Representative to work Remotely at Mason, OH LOCAL CANDIDATES ONLYApply Now!Employment Type: Contract/RemoteLocation: Mason, OH Remote (Local candidates only)Pay rate: $15/hr - $17/hr Duration: 3+ Months with possibility of extensionTraining Hours: 9:00 AM – 5:30 PM,...

  • Customer Service Representative

    4 weeks ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading global eyewear company is hiring a Customer Service Representative to work Remotely at Mason, OH LOCAL CANDIDATES ONLYApply Now!Employment Type: Contract/RemoteLocation: Mason, OH Remote (Local candidates only)Pay rate: $15/hr - $17/hr Duration: 3+ Months with possibility of extensionTraining Hours: 9:00 AM – 5:30 PM,...

  • Customer Service Representative

    2 days ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading global eyewear company is hiring a Customer Service Representative to work Remotely at Mason, OH (Local candidates only)LOCAL CANDIDATES ONLYApply Now!Employment Type: Contract/RemoteLocation: Mason, OH Remote (Local candidates only)Pay rate: $15/hr - $17/hr Duration: 3+ Months with possibility of extensionTraining Time:...

  • Customer Service Representative

    4 days ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading global eyewear company is hiring a Customer Service Representative to work Remotely at Mason, OH (Local candidates only)LOCAL CANDIDATES ONLYApply Now!Employment Type: Contract/RemoteLocation: Mason, OH Remote (Local candidates only)Pay rate: $15/hr - $17/hr Duration: 3+ Months with possibility of extensionTraining Time:...

  • Customer Service Representative

    1 week ago

    Mason, Ohio, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...

  • Customer Service Representative

    2 months ago

    Mason, United States Kelly Services, Inc. Full time

    Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. We’re seeking full-time Remote Customer Service Representatives for our client, one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!Pay: $17.00Hours of Operation/Business hours: Monday through Friday –...