Manufacturing Customer Service Representative

1 month ago


Dallas, Texas, United States Mid Cal Labor Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Mid Cal Labor Solutions. As a key member of our customer service department, you will be responsible for providing exceptional support to our manufacturing customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Coordinate activities between customer service department, customers, and personnel to ensure seamless communication and resolution of customer issues.
  • Manage customer service inquiries, direct calls to appropriate personnel, and follow up with return calls as required.
  • Maintain accurate and up-to-date customer service records, including history files, print control files, and repair/file logs.
  • Assist with preparation of training programs, including advertising, mail outs, and customer communications.
  • Prepare and present quotes for repairs and spare parts, ensuring timely and accurate delivery.
  • Input customer service and related engineering job/project cost data into the accounting system.
  • Perform other customer service-related tasks as directed.
Requirements
  • High school graduate or equivalent.
  • Proficient in Microsoft Office, including Word, Access, and Excel.
  • Proven experience reading and understanding technical manuals.
  • Excellent phone and written communication skills.
  • Professional and collaborative attitude.
  • Ability to work overtime as needed.
  • Documented US Citizenship or Legal Permanent Resident status.
Preferred Qualifications
  • 4 years of customer service experience in a manufacturing or technical setting.
  • Knowledge of SyteLine and ACT a plus.
Work Environment

This is a full-time position that requires occasional lifting and/or moving up to 25 lbs, climbing stairs, keyboarding, standing, bending, sitting, reaching, seeing, hearing, speaking, and understanding English, and walking.



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