Installation Coordinator

3 weeks ago


King of Prussia, United States Jm Resources Holdings Llc Full time

Job DescriptionJob DescriptionInstallation CoordinatorJM Resources is one Philadelphias largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.Job Summary:Coordinate and schedule field technicians for each stage of the installation processSchedule technicians effectively within allocated time and budgetDuties & Responsibilities:Regularly communicate with builder counterparts including project managers, construction managers and construction administratorsWork and build rapport with builder counterparts to effectively meet their deadlinesCommunicate with builder counterparts when conflicts ariseMaintain tech schedule with details of job status, and all pertinent notesResponsible for document control including obtaining information from field technicians and ensuring all proper paperwork is received prior to closing the jobUpdating notes on the project as changes occur, directed from PM, Technicians, or clients.Following up on projects on hold for updates, Construction updates, and progress.Assist service desk overflow including speaking with current clients, scheduling service calls and assisting in resolving problems prior to truck rollThis position operates from general guidelines and directions; the individual will receive a high level of supervisionCustomer service, including the ability to work with high profile and high demand customersGuardianship and preservation of client confidentiality and network/home securityQualifications: Communicate effectivelyExcellent Planning and organizational skillsHigh School Diploma or equivalentPrior scheduling experience is a plusExcellent communication and phone skills necessaryComputer skills needed, including Microsoft Word, Excel, and OutlookCustomer service experience a plusAttention to detail, self-motivated, and ability to work under pressurePrevious experience with electronic or alarm equipment is a plusWhy You Want to Work with Us:JM Resources is committed to providing a great place to work, while providing an experience that benefits both our clients and our staff. As a regional company, we rely on our employees to implement and communicate best practices so that we can flourish as a whole.JM Resources offers competitive wages with bonus opportunities, in addition to health benefits, vacation/time off policies, automobile and phone coverage, along with growth and advancement opportunities.Company DescriptionJM Resources is one Philadelphias largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.Company DescriptionJM Resources is one Philadelphias largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology. Our goal is to help our clients buy the right solutions, while providing a wonderful customer experience.#J-18808-Ljbffr

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