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Service Desk support

2 months ago

Elk River, United States Luxoft Full time
Project description

The Assoc Tech Support Analyst will perform critical roles in maintaining and managing the infrastructure of the Elk River Data Center. This position is a backfill for a full-time employee, requiring night shift availability and the ability to participate in on-call rotations.

Responsibilities

Device decom power disconnects, Device decom removals, Cabling decom disconnects, Cabling decom removals, Cabling installs, Incident support, Auditing and labeling, Be part of an On Call rotation, support complicated cutovers and assist with power redundancy tests.

Skills

Must have

High School Diploma/GED

1+ years experience with, hands-on data center server room environment activities such as installation and decommission activities.

Microsoft Outlook

must be able to manage emails and calendar

Microsoft Excel

must be able to do data entry, sort and filter

Must be able to lift 50lbs unassisted

Must be able to work within confined spaces and while standing/kneeling/sitting for extended periods

Must be able to travel up to 25% locally

Must be able to commit to one week on-call rotation schedule

Nice to have

Registered Unlicensed or PLT status with state of MN (low voltage)

2+ years experience performing cable installation and decommission activities within a data center/server room environment

2+ years experience performing device installation and decommission activities within a data center/server room environment

2+ years experience performing data center/server room environment auditing activities

Other

Languages

English: C1 Advanced

Seniority

Regular