Lead Dining Customer Service Assistant

2 weeks ago

Somerville, United States Tufts University Full time

Overview:

This role is an academic year position.

Shift: Sunday - Thursday 1:00PM - 9:30PM.

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators, and visitors in a fiscally responsible manner. Our team provides a progressive resident dining program as well as innovative retail services, and a distinctive university catering program serving a campus community comprised of 6000 undergraduates, 2100 graduate students, and 2300 staff, faculty and administrators.


Residential Dining & Catering are Open 7 days a week. Working Weekends & Evenings will be expected.

What You'll Do:

The Lead Customer Service Assistant (Lead CSA) will work closely with management, acting as a shift leader, delegate coordinate, and follow up on the work of all food service employees on assigned shifts.

  • They will be responsible for serving customers in a variety of ways including but not limited to serving food/beverages, preparing and presenting foods for service including occasional light cooking and prep, stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience.
  • They will engage in job specific training and coaching of front-of-house staff.
  • They will personally and through others address the needs of high volume and internal/external customers while maintaining excellent customer service.
  • The Lead CSA will be able to handle cash appropriately and operate the department POS system.
  • They will be able to teach others to operate the system.
  • In addition, the Lead CSA may be responsible for counting cash drawers and preparing deposits according to procedure and audit safe, if applicable.
  • They will follow opening and closing procedures.
  • The Lead CSA will teach and coach service employees to work various stations within the unit.
  • They will ensure all workstations and dining areas are thoroughly cleaned and sanitized prior to closing out a shift.
  • They will ensure all equipment and supplies are properly stocked at each
    station.
  • The Lead CSA will be assigned to work at all service stations and catering events, when applicable.
  • They will execute other duties in the unit as needed in support of the operation.
  • They will display strong leadership skills independently and as a team, overseeing a team of staff within the unit.
  • They will promote safe work habits throughout the operation, evaluating accidents and observing work processes.
  • They will be knowledgeable about ingredients and preparation methods of foods served, especially with regards to the presence of potential allergens.
  • Demonstrate the ability to work under periods of fast pace and high pressure.
  • All employees are responsible for punching in and out in accordance
    with department policy and standards.
  • They must be given permission from a manager to punch in early or stay past their schedule "out time."
  • All employees will adhere to the posted schedule and all requests for time off will be granted based on business needs. In accordance with the CBA, schedules will be posted 14 days (excludes catering) in advance.
  • Time off requests must follow proper procedure and will be approved/denied in accordance with department needs.
  • No request will be honored for Senior Week, Holidays, Alumni and Parents Weekend, Commencement, Orientation, Matriculation, or Special Events during the Academic Year.


What We're Looking For:

Basic Requirements:

  • 1-3 years'experience as a server, sandwich maker, pizza maker, grill cook or in other dining services positions is required
  • Must be able to count money, make change, and operate POS systems
  • Must be able to learn and operate the labeling system
  • Must speak and understand English
  • Must possess excellent people skills and be able to effectively coach others
  • Tuft's dining is a hospitality-oriented service provider, all employees are expected to be customer service sensitive
  • This successful individual must have experience in high volume foodservice operation
  • Must read, speak, and understand English and have a working knowledge of basic food service math
  • A collaborator who is willing to be held accountable for the quality of products produced by others, for meeting tight deadlines, and for contributing to the success of the operation
  • Comprehensive knowledge and understanding of kitchen sanitation and food safety practices and ability to enforce safe food handling guidelines

Mandatory Certificates and Licenses, when applicable to unit:

  • Valid Driver's license and be comfortable driving a Cargo Van
  • Alcohol Awareness, Service Certificate, ServSafe, Sanitation Certificate, Choke Saver Certificate, Allergen Awareness Certificate

Preferred Qualifications:

  • High school diploma/GED preferred
  • Prior leadership experience is preferred
  • Experience utilizing computers forwork
  • ServSafe Certified

The pay rate for this position is $22.95 / hour.

  • Lead Dining Customer Service Assistant

    2 weeks ago

    Somerville, United States Tufts University Full time

    Overview This role is an academic year position. Shift: Sunday - Thursday 1:00PM - 9:30PM. Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet...

  • Dining Service Attendant

    4 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview This role is an part time academic year position working 24 hours per weekShift: Sunday 1:00PM - 9:30PM, Wednesday 1:00PM - 9:30PM, Friday 12:00PM - 8:30PM Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high...

  • Assistant Unit Manager

    3 weeks ago

    Somerville, United States Tufts University Full time

    Overview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, staff, faculty, administrators and visitors in a fiscally...

  • Assistant Unit Manager

    4 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, staff, faculty, administrators and visitors in a fiscally...

  • Customer Service Professional

    2 days ago

    Somerville, United States Mass General Brigham Health Plan Full time

    **Customer Service Professional** - (3289981) As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete...

  • Service Attendant

    3 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview: This role is a part time 27.5 hour academic year position. Shift: (Monday - Tuesday) 3:00PM - 10:30PM; (Wednesday - Thursday) 3:15PM - 10:30PM   Tufts Dining is a self-operated food service provider managing a comprehensive collegiate foodservice program on the Tufts University Medford-Somerville campus delivering high quality,contemporary and...

  • Assistant Unit Manager

    3 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview: Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, staff, faculty, administrators and visitors in a...

  • Director of Customer Service

    2 weeks ago

    Somerville, United States Mass General Brigham Health Plan Full time

    Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless...

  • Assistant Sous Chef

    2 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview: This role is an academic year position. Shift: Tuesday - Saturday 6:00AM to 2:30PM   Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to...

  • ShopRite - Customer Service/Courtesy Counter Clerk>

    3 weeks ago

    Somerville, United States ShopRite Full time

    ShopRite - ShopRite of Somerville [Grocery Clerk / Cart Attendant] As a Courtesy Counter Clerk at ShopRite, you'll: Maintain a clean, neat, organized and safe work environment; Greet all Customers and provide them with prompt, courteous service and assistance; Be knowledgeable about the various types of products carried in the store; Operate the cash...

  • Customer Service Agent

    7 days ago

    Somerville, United States Formlabs Full time

    **Department:** Global Services **Location:** Somerville, MAUser satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Were looking for: Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone...

  • Executive Chef

    2 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the diverse needs of students, staff, faculty, administrators and visitors in a fiscally...

  • Executive Chef

    3 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Overview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the diverse needs of students, staff, faculty, administrators and visitors in a fiscally...

  • Executive Chef

    5 days ago

    Somerville, United States Tufts University Full time

    Overview Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food and hospitality services to meet the diverse needs of students, staff, faculty, administrators and visitors in a fiscally...

  • Host

    4 weeks ago

    Somerville, United States Josephine Full time

    The Host at Josephine must strive to create memorable guest experiences by utilizing established steps of service, personality, and restaurant atmosphere. Core Responsibilities Elevate all guest experiences by providing exemplary first impressions at the door. Deliver memorable dining experiences by addressing all customer issues promptly ...

  • 713 Tactical Loss Prevention Customer Service Associate

    2 weeks ago

    Somerville, Massachusetts, United States The TJX Company Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • 713 Tactical Loss Prevention Customer Service Associate

    5 days ago

    Somerville, United States The TJX Company Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Lead Budtender

    4 weeks ago

    Somerville, United States Ayr Wellness Full time

    **Company Description** AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to...

  • Server

    3 weeks ago

    Somerville, United States The Hotspot Restaurant LLC Full time

    Job DescriptionJob DescriptionJob SummaryServes food to patrons in a dining establishment.General AccountabilitiesPresents menu, answers questions, and makes suggestions regarding food.Takes customer orders by writing them down or memorizing them.Presents orders to the cooks on behalf of the patrons.Serves customers their pre-ordered food.Observes diners to...

  • Customer Marketing Manager

    1 week ago

    Somerville, United States Tulip Interfaces Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...