Host

4 weeks ago

Somerville, United States Josephine Full time

The Host at Josephine must strive to create memorable guest experiences by utilizing established steps of service, personality, and restaurant atmosphere.

Core Responsibilities

Elevate all guest experiences by providing exemplary first impressions at the door. Deliver memorable dining experiences by addressing all customer issues promptly Maintain a safe and organized workspace, including storage, coat closet, and host stand Support all facets of service, including takeout, patio service + private events Maintain and organize menus, manage reservation system, and organize restaurant supplies in an efficient and thoughtful manner.  Execute opening and closing side-work such as menu maintenance, window cleaning and bathroom restocking. Greet and check in all guests and provide guests with accurate information regarding their reservation or the current wait time for a table. Inform guests of all on-site amenities and any relevant information that is needed Assisting with the tidying of tables, high chairs, clearing place settings, and keeping the dining area neat and pleasant. Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.

Leadership Responsibilities

Exhibit great professionalism while working with Management and the Host team to plan nightly seating charts in Open Table while also accommodating walk-ins and maintaining the waitlist. Communicate any unique guest requests to Management to ensure guest satisfaction. Be a liaison with servers on large party reservations with set menus

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