713 Tactical Loss Prevention Customer Service Associate

2 weeks ago

Somerville, United States The TJX Company Full time

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.


Posting Notes: TJ Maxx Store 0713 || 105 Middlesex Ave || Somerville || MA || 02145

JOB POSTING: LP CSA (TACTICAL UNIFORM)

  • Job Description:
    • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
  • Roles and Responsibilities of CSA (Tactical Uniform):
    • Maintains a proper and professional stance in the designated area at the front of the store.
    • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
    • The CSA provides their own black pants and black shoes.
    • Responds to customer inquiries.
    • Properly responds to Merchandise Protection Pedestal Activation.
    • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

Documents required incidents in case management.

ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)

  • Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.
  • Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
  • Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.
  • Properly responds to Merchandise Protection Pedestal Activation.
  • Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
  • Performs a closing safety sweep of the store with a member of management.
  • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.
  • Adheres to all Company Policies and Procedures, including Loss Prevention policies.
  • Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.
  • Documents required incidents in AIIM (case management).

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: TJ Maxx Store 0713 || 105 Middlesex Ave || Somerville || MA || 02145

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