Customer Experience Specialist I

3 months ago


Montgomery, United States MAX Credit Union Full time

MAX Credit Union, a Best Company to Work For, is currently seeking a Customer Experience Specialist. If you are driven to deliver outstanding customer experiences and excel at thinking on your feet, have expertise in banking or financial services, are committed to providing accurate and helpful information, and have a friendly and persuasive communication style, communicate efficiently and effectively, and continuously seek ways to improve processes and enhance customer satisfaction, are highly organized and detail-oriented, and thrive in a structured yet dynamic work environment, we want you on our team.

Essential Functions & Responsibilities:

Receives member telephone calls for information, withdrawals, transfers, payoffs, check reorders, etc.

Researches and obtains information to resolve member problems.

Opens all appropriate share accounts, share draft accounts, and related service accounts and assists member with completion of paperwork.

Properly completes and mails necessary paperwork.

Presents products and services effectively.

Possesses complete knowledge of bank wires.

Maintains basic knowledge of MAX products and services, consistently and effectively cross sells, which will be evaluated through quality monitoring meeting goals of the Service Excellence program.

Effectively manages time off the phones to meet occupancy goals.

Understands the importance of positive voice tones and expresses self clearly.

Able to communicate with professional telephone etiquette, maintaining courtesy, enthusiasm and friendliness in a manner appropriate to the listener.

Tries to handle members' needs at first point of contact.

Operates Credit Union computer terminals, calculators, and all other equipment required to perform job duties.

Possesses proper knowledge of security procedures while assisting members.

Upholds core values and builds team member and customer relationships.

Completes all training as required.

Performs other related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



  • Montgomery, Alabama, United States MAX Credit Union Full time

    Customer Experience SpecialistMAX Credit Union is seeking a skilled Customer Experience Specialist to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and providing accurate and helpful information to our members.Key Responsibilities:Respond to member telephone calls and inquiries in...


  • Montgomery, Alabama, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...


  • Montgomery, Alabama, United States CarMax Full time

    About this roleAs a Customer Specialist at CarMax, you will be empowered to provide an exceptional experience for our customers by acting as a guide and offering support during every step of their CarMax journey. You will work to ensure each customer has a positive experience buying and selling cars.Key ResponsibilitiesProvide exceptional customer service by...


  • Montgomery, Alabama, United States T-Mobile Full time

    Key Responsibilities:As a Mobile Associate at T-Mobile, you will help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store. Additionally, you will perform side-by-side selling to find...


  • Montgomery, Alabama, United States CIOX Health Full time

    Job Title: Health Information Specialist I-Onsite Montgomery, ALWe are seeking a highly organized and detail-oriented Health Information Specialist to join our team in Montgomery, AL. As a Health Information Specialist, you will be responsible for processing medical records requests, maintaining confidentiality and security of patient information, and...


  • Montgomery, Alabama, United States CIOX Health Full time

    Job Title: Health Information Specialist I-Onsite MontgomeryWe are seeking a highly organized and detail-oriented Health Information Specialist I to join our team in Montgomery, AL. As a key member of our healthcare team, you will be responsible for processing medical records requests, maintaining confidentiality and security of patient information, and...


  • Montgomery, Alabama, United States Troy University Full time

    Job SummaryThe Continuing Education Specialist I position is a key role in supporting the academic programs at Troy University. As the primary interface with students, you will be responsible for processing enrollments, preparing course materials, and ensuring the smooth operation of our education services.Key ResponsibilitiesProvide exceptional student...


  • Montgomery, Alabama, United States Alabama State University Full time

    Job Summary:The Grants Specialist I position at Alabama State University is responsible for ensuring compliance with institutional and funding agency regulations. This role involves maintaining files of submitted grant applications, tracking submissions and grants during the implementation phase, and serving as a resource person for policy clarification and...

  • Sales Associate

    3 days ago


    Montgomery, Alabama, United States The Lovesac Company Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at The Lovesac Company. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering a unique shopping experience.Key Responsibilities:Meet or exceed sales goals and key...


  • Montgomery, Alabama, United States Semper Valens Solutions Full time

    Job Title: Configuration Management Specialist IOverview:The AFINC III contract supporting the 26th Network Operations Squadron (26NOS) is seeking a qualified Joint Regional Security Stack (JRSS) Engineer. The JRSS team oversees an enterprise DoD environment supporting the USAF that requires a unique and dynamic skill set.Responsibilities:Maintain baseline...


  • Montgomery, Alabama, United States Datavant Full time

    About DatavantDatavant is a data logistics company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.Job SummaryWe are seeking a Health...


  • Montgomery, Alabama, United States Semper Valens Solutions Full time

    Job DescriptionConfiguration Management Specialist I (Asset Manager/ITEC)Full Time Montgomery, ALSecret Clearance**This position is contingent upon contract award**Overview:The AFINC III contract supporting the 26th Network Operations Squadron (26NOS) is seeking qualified Joint Regional Security Stack (JRSS) Engineer. The JRSS team oversees an enterprise DoD...


  • Montgomery, Alabama, United States MAX Credit Union Full time

    MAX Credit Union is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and providing accurate and helpful information to our members.Key Responsibilities:Respond to member inquiries and resolve issues in a timely and...

  • IT Specialist I

    3 weeks ago


    Montgomery, United States Lear Corporation Full time

    Lear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...


  • Montgomery, Texas, United States Fortis Life Sciences Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Care Specialist to join our team at Fortis Life Sciences. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction.Key...

  • Retail Associate

    2 months ago


    Montgomery, Minnesota, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...


  • Montgomery, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Montgomery, Alabama, United States Alabama State University Full time

    Job Summary:The Grants Specialist I position at Alabama State University is responsible for ensuring compliance with institutional and funding agency regulations. This includes maintaining files of all submitted grant applications, tracking submissions and grants during the implementation phase to closeout, and serving as a resource person in clarifying...

  • Customer Specialist

    2 months ago


    Montgomery, United States CarMax Full time

    6134 - Montgomery - 5175 Woodmere Boulevard, Montgomery, Alabama, 36106 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    3 months ago


    Montgomery, United States CarMax Full time

    6134 - Montgomery - 5175 Woodmere Boulevard, Montgomery, Alabama, 36106 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....