Conference Service Manager

3 weeks ago

Henrico, United States Keswick Hall and Club Full time

Job Description

Job Description

PRIMARY RESPONSIBILITY: The Conference Services Manager is responsible for ensuring outstanding service, communication, and execution on all definite group events by serving as the primary point of contact for the client after contract execution.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

JOB REQUIREMENTS Provide outstanding service to group clients throughout planning process and after check-out. Collaborate effectively with all internal departments, ensuring seamless communication of all critical information before, during, and after each event. Lead pre-cons, BEO meetings, and other internal meetings as required. Achieve all team and individual revenue goals through strategic upselling and detailed oversight of contractual terms. Maintain deposit and billing schedules in advance of each event. Create resumes, proposals, contracts, price quotes, BEOs, billing statements, and other documents as required. Ensure banquet and event space is set appropriately and remains to Keswick Hall standard throughout events. Develop a thorough knowledge of Banquet Menus, culinary capabilites, and on-site activities. Work cross-departmentally and provide detailed reporting to Executive Committee as required. Continuously display curiosity in learning new trends in service and event experience to elevate Keswick Hall. Complete administrative duties in a timely manner, including expense reports, financial reconciliation, and printing of materials. Participate in post-con calls, and ensure client feedback is shared and documented. Work on-property, including nights and weekends as required by the role. Perform other duties as assigned.

EDUCATION/ EXPERIENCE Bachelor’s degree preferred in a related field of study Previous hotel experience (3-5 years) within the luxury market, preferably in Conference Services or Sales. However, a combination of experience and/or education will be taken into consideration.

QUALIFICATIONS The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

KNOWLEDGE SKILLS AND ABILITIES Excellent organization and written and verbal communication skills Proficiency in Tripleseat, Opera, Social Tables, Office 365, and all other programs as required Strong attention to detail. Proficiency in Excel, Word, Outlook

SUPERVISION Position functions semi-autonomously.

PHYSICAL DEMANDS This role involves intermittent periods of sitting, standing, and walking.

UNIFORM REQUIREMENT Business casual attire is required for this position, with occasional need for professional attire as determined by operational needs.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

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