Client Service Coordinator

2 weeks ago


Henrico, United States Banfield Full time

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

· Live and exemplify the Five Principles of Mars, Inc. within self and team.

· Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

· Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

· Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

· Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

· Conduct administrative functions as necessary.

· Other job duties as assigned.

SPECIAL WORKING CONDITIONS

· Ability to work at a computer for long periods of time.

· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

· Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

· High School Diploma or equivalent preferred.

· Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

· One year related experience required with customer service preferred.

· Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Start your Banfield Career as a Client Service Coordinator.



  • Henrico, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...


  • Henrico, United States Banfield Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...


  • Henrico, United States Ourisman Toyota of Richmond Full time

    Job DescriptionJob DescriptionAbout Us In 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington. At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S. Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family. Mr. Ourisman’s...

  • Service Coordinator

    1 month ago


    Henrico County, VA, United States SBF Search, LLC Full time

    The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. Compensation commensurate with experience with a range of $50,000-$80,000. **What you will do**: - Work with Technician Supervisor and/or Operations, Service Center or District...

  • Service Coordinator

    2 weeks ago


    Henrico County, VA, United States SBF Search, LLC Full time

    The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. Compensation commensurate with experience with a range of $50,000-$72,500. **What you will do**: - Work with Technician Supervisor and/or Operations, Service Center or District...


  • Henrico, United States Summit Companies Full time

    Job DescriptionJob DescriptionJob description: National Accounts CoordinatorSummit National Accounts offers national and regional fire and life safety services through our local branches across the country and trusted vendor partners. Our team is ready to serve your business and ensure each of your sites across the country receive the same quality service...


  • Henrico, United States KBJW Full time

    Job DescriptionJob DescriptionKoontz Bryant Johnson Williams (KBJW) is seeking a Groundworks project Coordinator to join our dynamic growing team in our Henrico, Virginia office.Named a 2023 Top Workplace by the Richmond Times-Dispatch, KBJW is a fun, family-oriented business, dedicated to the success of our employees, clients, and our communities. For more...


  • Henrico, United States Yount Hyde & Barbour PC Full time

    Job DescriptionJob DescriptionYou chart the course; we help you lift off. At YHB, we aren't limited by small-firm constraints or stuck in the big-firm mentality. Our culture is based on relationships between our teams and our clients. We aim to hire great people who want to take ownership of their careers while we help to provide the tools for...


  • Henrico, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain customers, but create long-term bonds. We are looking for like-minded, goal oriented, team players who are looking to grow with a team! As this is an Entry-Level role you will be fully trained in all areas to...


  • Henrico, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain customers, but create long-term bonds. We are looking for like-minded, goal oriented, team players who are looking to grow with a team! As this is an Entry-Level role you will be fully trained in all areas to...


  • Henrico, United States Equalizer Solutions Full time

    Job DescriptionJob DescriptionEqualizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain customers, but create long-term bonds. We are looking for like-minded, goal oriented, team players who are looking to grow with a team! As this is an Entry-Level role you will be fully trained in all areas to...


  • Henrico, United States YMCA of Greater Richmond Full time

    Job DescriptionJob DescriptionThe John Rolfe Family YMCA is currently seeking a part-time positive role model to build relationships, plan, and coordinate our Youth & Family Program! This part-time position starts at $15/hour. Will be involved in both coordination and direct service of the Y/F Programming.DUTIES of a Youth & Family CoordinatorThe Youth &...


  • Henrico, United States Paul Davis Restoration of West Richmond Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryHealth insuranceWant to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!Come work as a Reconstruction Project Coordinator with Paul Davis Restoration and you too can become a Difference Maker. Our Project Coordinators assist both...


  • Henrico, United States Henrico County Virginia Full time

    General Statement of Duties The social work coordinator supports the work of the Specialist of School Social Work Services in the coordination of a comprehensive program of support to schools in the implementation of attendance policies and procedures. Responsible for attendance protocol development in alignment with the strategic plan for the district,...


  • Henrico, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Henrico, VA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...


  • Henrico, United States Workforce Full time

    Job DescriptionJob DescriptionTitle: Shipping Coordinator Job Purpose: To set the tone for the team and the drivers and to provide direction to team members per managements instructions.Main Responsibilities and Accountabilities:Schedule: 7:00 AM - 4:00 PM, Monday-Friday and on Saturdays as neededPay Rate: $18.00-$20.00/hr Job Duties: Coordinating the...


  • Henrico, United States Community Care Network Of Va Full time

    Job DescriptionJob DescriptionAt Cenevia, we eliminate operational burdens so our healthcare delivery champions can focus on providing high-quality and cost-effective health outcomes. Since 1996, Cenevia has been a trusted support system, training partner and business process expert for health providers, including Federally Qualified Health Centers (FQHC),...


  • Henrico, United States Dominion Care Full time

    Job DescriptionJob DescriptionDominion Care offers a comprehensive approach to providing special education services throughout Richmond and the surrounding area. Our approach includes one-on-one support through the use of a well-developed and implemented Individualized Education Plans (IEP) and Behavioral Intervention Plans (BIP).Children are referred to our...


  • Henrico, United States Always Best Care Senior Service Full time

    Love Helping Others? Enjoy Making a Difference in People’s Lives? LOOK NO FURTHER! We Are Hiring Certified Caregivers in the Metro Richmond Area!! We have a variety of clients who need care at all kinds of hours. We are looking for PCA, NA & CNA's who are looking to not only looking to join a team but a family. FLEXIBLE SHIFTS - Apply now! Always Best Care...

  • McGeorge Toyota

    1 week ago


    Henrico, United States McGeorge Toyota Full time

    Want to Join the Most-Awarded Toyota Dealership in Central Virginia? Then apply with us today! SUMMARY Business Development Center (BDC) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled in a professional yet friendly manner. Service Coordinators develop and articulate...