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Customer Support Admin-Full Time

3 months ago

Las Vegas, United States Caesars Entertainment Full time
Job Description

WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BE HOLD We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world's leading sports betting company.

What You Will Do:

Processing Player Rewards Accounts

Processing and Approving new accounts for our Mobile Betting App

Update Customer Accounts

Generate win/loss statements for customers

Researching lost ticket claims for customers

Process contest applications

Sending replacement rewards cards to customers

Researching Sports book cash discrepancies

Applying approved promotional rewards to customer accounts

Monitoring self-betting kiosk for underage individuals and banned patrons

Monitoring self-betting kiosk for issues. Requesting maintenance when required

Process Admin Support emails in a timely manner

Responsible for organization and filing of documents to be scanned.

Work in accordance with department policy & procedures to comply with gaming statutes and regulations.

Document retention - removing account applications as per compliance

What You Will Need:

1 + years Customer Support experience

Ability to type 35 words per minute

Ability to Multi-task

Work varied shifts, including nights, weekends and holidays

Good working knowledge of Microsoft Office including Outlook, Word & Excel

Must be able to work independently with minimal supervision

Must be confident in one's ability to assess situations and make informed decisions

Ability to work through high volume and stressful time periods.

Good interpersonal communication skills

Strong problem-solving skills

Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

Must be able to sit for extended periods of time

Must be able to lift, carry, pull or push 25lbs

Must be able to type for extended periods of time

Must be able to talk on the phone for extended periods of time

Must be able to write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position will be exposed to sounds at 69 decibels

Regular attendance in the office

This position may be exposed to a smoke-filled environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.

About Us

Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars