Customer Service Rep

4 months ago

Granite City, United States GEODIS Group Full time

** Customer Service Rep (Cam 9am- 5:30pm)**

**Job Category****:** Operations **Requisition Number****:** CUSTO019457 Showing 1 location **Job Details**

**Description**

**Summary:**

The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

**Job Duties** : -

Interacts with customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office

Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Works with management regarding product routing for customers

Other duties as required and assigned

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

**Requirements:**

High school diploma or GED (General Education Diploma) equivalency

Minimum 6 months related experience and/or training

Experience with AS400 operating systems and warehouse management systems preferred

PC literate with experience with Microsoft Outlook, Word and Excel

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

**Environment:**

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

**Skills**

**Education**

**Experience**

  • Customer Service Rep

    3 months ago

    Granite City, United States GEODIS Group Full time

    ** Customer Service Rep (119C)** **Job Category****:** Operations **Requisition Number****:** CUSTO022153 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a...

  • Customer Service Rep>

    3 months ago

    Sioux City, United States Americold Full time

    Americold - 2640 Murray Street [Customer Service Representative] As a Customer Service Rep at Americold, you'll: Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and report customer feedback to management; Provide clerical support including overseeing all paperwork associated with orders, maintaining...

  • Customer Account Rep/Customer Service Rep

    4 months ago

    Panama City Beach, United States raccareers.com Full time

    **Job Description** **Customer Account Rep/Customer Service Rep** **Category:** Franchise Stores **Location:** 1358 West 15th Street Panama City Florida 32401 **Job ID:** 317004 **Job Description:** **It's Your Career. Own it!** We make it easy to own your success. At Rent-A-Center Franchising International Inc., we have a no credit, worry-free policy....

  • Customer service/Sales Rep

    4 months ago

    Sioux City, United States RTA of Iowa Full time

    Job DescriptionJob DescriptionRTA of Iowa Job DescriptionJoin Our Team as a Customer Service/Sales Rep in Sioux City, IA!Are you a people person with a knack for sales and excellent customer service skills? If so, we want you to join our team at RTA of Iowa in Sioux City! As a Customer Service/Sales Rep, you will be the face of our company, helping customers...

  • CSR / Customer Service Rep

    4 months ago

    Daly City, United States Works Plumbing Full time

    Job DescriptionJob DescriptionWorks Plumbing of Pacifica, CA is to fill full-time and part-time CSR / Customer Service Rep positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no...

  • Customer Service Rep

    4 months ago

    Sun City, United States HomeServe USA Full time

    ** Customer Service Rep** **Job Category****:** Canyon State **Requisition Number****:** CUSTO004896 Showing 1 location **Job Details** **Description** Canyon State is a HVAC & Plumbing Company based in the Northwest Valley! We invite you to apply to be our new, customer focused, Customer Service Representative / Dispatcher, you will be the liaison between...

  • Entry Level Customer Service Rep

    3 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Entry Level Customer Service RepDepartment: Opusign Employment Type: Full Time Location: Kansas City, MO Compensation: $18.50 - $28.00 / hour Description At Opusign, we are a passionate nonprofit charity dedicated to safeguarding wildlife and the natural world. Our mission is rooted in the belief that every living creature, big or small, plays an...

  • Customer Service Rep

    3 months ago

    Kansas City, United States GEODIS Group Full time

    ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO17962 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt,...

  • Customer Service Rep

    2 months ago

    Brigham City, United States Domino's Pizza LLC Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...

  • Customer Service Rep

    3 months ago

    Kansas City, United States Bunzl Full time

    The Customer Service Representative will provide vital support for multiple National Account customers. Customer Service reps will interact daily with the multiple National Account Customers, Bunzl branches, and the corporate office. The agent is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent...

  • Customer Service Rep

    5 months ago

    West Valley City, United States BFG Supply Full time

    **Customer Service Rep - Salt Lake City** Employment Type Full Time Contact Email kelsey.estep@bfgsupply.com **Description** BFG Supply Co. is an industry leader in wholesale distribution to the greenhouse, nursery and lawn and garden industry. This position is responsible for supporting administrative and customer service functions for all branches, sales...

  • Service Customer Care Rep

    3 months ago

    Grove City, United States Crown Equipment Full time

    ** Service Customer Care Rep** Location: Grove City, OH, US, 43123 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network...

  • Customer Service Rep

    3 months ago

    Salt Lake City, United States Verdesian Life Sciences Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001244 Showing 1 location **Job Details** **Description** Position Summary: (SLC, Utah) This position reports to the Customer Service Manager and is responsible for providing professional customer service and ensuring the organization understands and adheres to...

  • Customer Service Rep

    2 weeks ago

    Plant City, United States Mr Greens Produce Inc Full time

    Job DetailsJob Location Central Florida - Plant City, FL Job Shift Graveyard DescriptionMr. Greens Produce is seeking a Night-Shift Customer Service Rep!Apply Today! Must be Bilingual (English/Spanish) Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and...

  • Mid-Shift Customer Service Rep

    4 weeks ago

    Plant City, United States Mr Greens Produce Inc Full time

    Job DetailsJob Location Central Florida - Plant City, FL Job Shift Graveyard DescriptionMr. Greens Produce is seeking a Mid-Shift Customer Service Rep!Apply Today! Must be Bilingual (English/Spanish) Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and...

  • Customer Service Rep(01525)

    3 weeks ago

    Jefferson City, United States Domino's Franchise Full time

    Job Description Job Description Job Description CUSTOMER SERVICE REP (CSR)Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza company in the world and in every neighborhood! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible....

  • Customer Service Rep/Dispatcher Tues-Sat

    2 months ago

    Salt Lake City, United States Big Brother's Home Services Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and organized individual to join our team as a Customer Service Rep/Dispatcher. This position requires a strong ability to multitask and prioritize tasks effectively.Responsibilities:- Answer incoming customer calls and emails in a professional and courteous manner- Process customer orders and...

  • Customer Service Rep. {Tenafly}

    4 months ago

    Egg Harbor City, United States TD Bank Group Full time

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Rep. {Tenafly}** 352294BR Retail Banking Customer Service Little Egg Harbor , NJ March 4, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most Convenient...

  • Entry Level Customer Service Rep

    7 days ago

    Kansas City, United States Fresh Form Draft Full time

    Entry Level Customer Service RepDepartment: Engagea Comm Employment Type: Full Time Location: Kansas City, MO Compensation: $17.50 - $26.00 / hour Description At Engagea Comm, we pride ourselves on being more than just a marketing agency; we are your strategic partner in growth. We understand that every brand is unique, and that's why our approach is...

  • PT Customer Service Rep-

    3 weeks ago

    Kansas City, United States Kansas City, MO School District Full time

    Job Title: PT Customer Service Rep-261 (Transportation) Job Title Code: 00261Salary Grade: E01/147 - $18 - flat rateDepartment: Transportation Reports To: Coordinator of Transportation FLSA Status: Non Exempt Date Prepared: January 2024 To provide exceptional customer service to KCPS stakeholders, in support of delivery reliable, safe, consistent student...