Manager, Strategic Customer Success

4 weeks ago

Vero Beach, United States Intuit Full time

Overview

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

Our Customer organization's Customer Success team focuses on engaging, growing, and retaining our customers throughout their Mailchimp journey.

We are committed to delivering the best possible experiences to drive adoption, growth, and customer advocacy. We connect with key influencers and power users to evaluate the strength of our business relationship, understand challenges and pain points, gather and document product feedback, act as advocates, and relay important communications directly to our customers. We collaborate internally with Customer Care, Product, Marketing, Sales, Research, and more to provide a connected experience for our customers.

As the Manager, Strategic Customer Success, you will lead our team of Success Managers, who will work with our extensive and rapidly growing portfolio of customers. You will be responsible for interviewing, hiring, evaluating, coaching, and leading a team of new and established CSMs in a rapidly changing environment. As part of our customer-focused, results-driven organization, you will drive net revenue retention and sustainable, long-term customer value. In this role, you will drive customer outcomes in a scalable way - through your team, systems & automation, and a strong collaboration with teams across the business such as customer ed, support, and product.

You will report to the Senior Manager of Customer Success and work closely with the other Managers to help build a team of highly successful professionals who can execute exceptional scaled customer success initiatives.

What you'll bring

Has 4+ years of experience in leading, recruiting, and growing top customer success talent on your team customer success as a team lead or manager. Operationally focused with experience in managing cross-functional projects to drive critical outcomes A passion for building a strong team environment built around inclusivity, collaboration, and learning I have a track record of working creatively, problem-solving, and collaborating with Sales, Product, and Marketing to create an exceptional customer experience. Highly data-driven and self-motivated, eager to learn and thrive collaboratively. Passionate about creative problem-solving for customers and internal teams. Experience in marketing or advising customers on marketing strategy. SaaS MarTech experience is a plus. Handling escalation issues and building trust with team members and customers. Delivering strategic recommendations to customers to improve their product adoption and marketing at scale. Ideally, you need experience leveraging tooling like ChurnZero and Salesforce to manage your team's operations. Have excellent verbal, written, and presentation skills, communicating clearly to all levels Thrive in complex, ever-changing work to meet business objectives and requirements while delivering an exceptional customer experience.

How you will lead

Manage a team of 5-8 direct reports. Recruit, interview, hire, and train additional new team members. Work cross-functionally, developing close relationships with sales, onboarding, marketing, and product to understand customer challenges and needs and proactively surface opportunities for improvements to the customer experience Serve as a coach and a leader, helping to develop your individual contributors' skills so they can achieve their career goals. Supporting and advising team members in their day-to-day responsibilities, including driving customer outcomes through customer strategy calls and proactive outreach. Serve as a point of escalation for customer issues and resolve those issues in a manner that builds trust with customers and Mailchimp team members. Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement. Be a leader in the company with an excellent attitude that inspires others to do their best work. Proactively (and collaboratively) remove roadblocks getting in the way of others. Assess customer sentiment for your team, discovering trends to improve or capitalize on to improve customer outcomes.

#J-18808-Ljbffr

  • Manager, Strategic Customer Success

    7 days ago

    Vero Beach, United States Intuit Full time

    Overview Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Customer organization's Customer Success team focuses on engaging, growing, and retaining our customers...

  • Customer Success Manager

    7 days ago

    West Palm Beach, United States Homeland Language Services Full time

    We are looking for a Customer Success Manager!Role Overview: The Customer Success Manager will play a pivotal role in identifying key customers, analyzing their needs, and maximizing revenue and profitability. Responsibilities include managing key accounts, fostering long-term client relationships, suggesting solutions, encouraging product upgrades,...

  • Customer Success Partner

    1 week ago

    Delray Beach, United States Blue Yonder Full time

    Key responsibilities of this leader include but not limited to: Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions. Serve as primary point of contact for any non-commercial relations and general escalation management Monitor and drive adoption metrics (i.e. deployment, utilization, and value...

  • Senior Director, Customer Success

    1 month ago

    Virginia Beach, United States Decisions Full time

    Job DescriptionJob DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing...

  • Junior Customer Success Manager

    1 month ago

    Sandbridge Beach, United States REI Virginia Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at REI Management. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you...

  • Junior Customer Success Manager

    4 weeks ago

    Virginia Beach, United States REI Virginia Full time

    The consumer comes first within the hospitality industry and that is no exception at REI Management. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you will be a part of creating and...

  • Junior Customer Success Manager

    3 days ago

    Virginia Beach, United States REI Virginia Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at REI Management. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you...

  • Strategic Insights Manager

    1 week ago

    Virginia Beach, United States Sauer Brands, Inc. Full time

    We are hiring Rockstars to join our Sauer Brands team! Overall Goal of the Strategic Insights Manager Position: The Strategic Insights Manager position will lead all analytics for the Spice Business Unit utilizing sales and market data to discover targeted areas of growth and opportunity as well as competitive insights for all brands within the Sauer Brands...

  • Strategic Account Manager

    3 weeks ago

    West Palm Beach, United States Homeland Language Services Full time

    We are looking for a Strategic Account Manager!Job Overview:We are seeking an experienced Strategic Account Manager to play a pivotal role in identifying key customers, analyzing their needs, and driving revenue and profitability. The role involves developing lasting relationships, managing diverse language contracts, and expanding business opportunities in...

  • Strategic Partnership Manager

    2 weeks ago

    Huntington Beach, United States Dunlop Sports Americas Full time

    **PURPOSE** This procedure defines and details the function, reporting relationships, responsibilities, duties, and performance expectations of the _Strategic Partnership Manager._ **JOB OVERVIEW**: **REPORTING RELATIONSHIPS** The _Strategic Partnership Manager _reports directly to the Marketing Communications Director. The _Strategic Partnership Manager...

  • Director, Customer Success

    1 week ago

    Palm Beach Gardens, United States TBC Corporation Full time

    Company OverviewWith $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC...

  • Restaurant Customer Success Manager

    1 week ago

    Lake Worth Beach, United States Buyers Edge Platform Full time

    Who are we? Back Office is one of the cutting edge technology tools that makes up Buyers Edge Platforms Software suite. We dismantle siloed restaurant technology systems and deliver a comprehensive, hospitality-specific software backed by industry experts who guide operators to make faster, more informed business decisions. Independent, multi-location,...

  • Sales Manager

    2 hours ago

    Vero Beach, United States Milan Laser Company Full time

    About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we use the top of the line laser, and all our treatments are performed by licensed medical professionals. Additionally, we provide our exclusive Unlimited Package™, guaranteeing lifelong results to all of our clients. With...

  • Sales Manager

    3 hours ago

    Vero Beach, United States Milan Laser Company Full time

    About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we use the top of the line laser, and all our treatments are performed by licensed medical professionals. Additionally, we provide our exclusive Unlimited Package™, guaranteeing lifelong results to all of our clients. With...

  • Assistant Store Manager

    1 week ago

    Vero Beach, United States Michael Kors Full time

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! ASSISTANT STORE MANAGER WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results...

  • Customer Success Representative

    3 days ago

    Long Beach, United States LA Business Development Firm Full time

    Job DescriptionJob DescriptionThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...

  • Customer Service-Self Storage Manager

    6 days ago

    Vero Beach, United States Public Storage Full time

    Job DescriptionJob DescriptionCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $13.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an...

  • Customer ServiceSelf Storage Manager

    28 minutes ago

    Vero Beach, United States Public Storage Full time

    Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. Daily storage unit inspections to conf Customer Service, Storage, Manager, Property Manager, Retail

  • Director of Client Success

    2 weeks ago

    Newport Beach, United States Amaze Software Inc. Full time

    We are seeking a highly qualified and motivated Director, Client Success to lead our global sales team. This role will be responsible for executing our sales strategies with both net new and retained clients. The Director of Client Success will inherit an experienced Client Success team across the US with the opportunity to build/expand the team further in...

  • Director, Strategic Project Management

    1 week ago

    Deerfield Beach, Florida, United States Lundbeck Full time

    Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain...