Patient Service Rep, Lead

4 weeks ago

Honolulu, United States Hawaii Pacific Health Full time

**Job Description** Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. Internal Medicine physicians specialize in the diagnosis, management and nonsurgical treatment of unusual or serious diseases. Our specialists in internal medicine or “Internists,” have a lengthy clinical and scientific training in their areas of medical interest and special expertise in management of patients with complex, interacting medical conditions. Services include immunization, preventive care and patient education through a long-term personal relationship with their patients. Our caring and professional team also coordinates the efforts of other medical and surgical specialists as needed to assure our patients’ best possible health. If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at our Internal Medicine Clinic, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment, and a commitment to creating a healthier Hawai‘i. **Location:** Straub Medical Center, Honolulu, HI **Work Schedule:** Day - 8 Hours **Work Type:** Full Time Regular FTE: 1.000000 **Bargaining Unit:** Non-Bargaining Starting Hourly Rate: 25.68 **Exempt:** No **Minimum Qualifications:** High school or equivalent. Two (2) years clerical support experience in a health care setting including medical insurance and collection experience. **Preferred Qualifications:** Associate’s degree in Business Administration or related field. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. Medical terminology experience. Microsoft Office Suite experience (Word, Excel, Power Point, Outlook). EOE/AA/Disabled/Vets Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity. **Position** Patient Service Rep, Lead - Internal Medicine **Category** Administrative **Employment Type** Employee **Location** Straub Medical Center, Honolulu, HI **Req ID** 24810

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