Application Lead

2 weeks ago

Honolulu, United States HMSA Full time
  1. Maintaining Application Systems

    • Prioritizes and coordinates application support efforts. Updates management on escalated issues on a regular basis.
    • Supports and maintains Production incidents tracking on a daily basis by managing and responding to Production incidents based on their severity level. Ensures resources are allocated to cover after-hour problems. The Application Lead will be the escalation level on after-hour problems.
    • Prioritizes the ongoing, preventative maintenance of applications. Coordinates the resolution of problems as they occur. Schedules and coordinates changes to production environment.
    • Administers Service Now as required by IS management . Updates IS management on a regular basis. Communicates with customers on a regular basis as to the status of their work requests and application systems.
    • May be assigned the role of Team Lead which involves resource planning and making work assignments.
    • Works with Solution Delivery Managers to determine whether resources with appropriate skills are available to meet customer commitments. Assigns tasks to appropriate allocated resources on specific assignments.
    • Provides monthly projections for ongoing resource allocation needs for assigned application systems.
    • Establishes service level agreements with customers. Participates in implementing a performance measuring, tracking, and reporting system. Monitors IS production to ensure negotiated service levels are met and coordinates resources in order to meet those levels.
    • Coordinates the maintenance of all documents related to assigned application system.
    • Leads the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components.
  2. Strategic planning and Leadership
    • Identifies, facilitates, coordinates, and participates in redesigning and fixing areas where Technical Services resources will improve system performance, system reliability, and/or maintainability.
    • Understands and defines near and long-term technology needs. Analyzes the current application system to identify and document opportunities for improvements. Plans for the future direction of the application.
    • Participates in short- and long-term planning sessions with clients to improve business processes. Generally involves using and improving information systems. Documents discussion and agreements.
    • Makes buy vs. build recommendations. Provides input into evaluation of system options, risk, cost versus benefits, and impacts on business processes and goals.
    • Leads the evaluation and selection process for application packages within area of responsibility.
    • Provides technical leadership, coaching and mentoring to team members. Provides technical guidance or business process expertise. Develops reports and presentations for senior management, as needed.
    • Review and approve design solutions to ensure the design of application system changes will meet the needs of the requirements and ongoing support of the system. Conduct design sessions for changes as required.
    • Receives high-level business requirements and develops detailed requirements. Prioritizes efforts.
    • Leads medium to large-sized, moderately to highly complex projects as assigned. Provides work direction and leadership to assigned projects following HMSA's project management methodology.
    • Oversees unit testing and ensures applications meet specifications. Manages and leads integration testing.
    • May facilitate the evaluation, selection and contract negotiation for external vendors and independent contractors. Acts as liaison between business client and vendor.
    • Develops and maintains a productive working relationship with application and project stakeholders.

  3. Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid

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