Patient Business Services Representative
2 weeks ago
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at
***Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/9 Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development/Employee Stock Purchase Plan***
THIS POSITION WILL BE ON-SITE ON THE BIG ISLAND OF KONA, HAWAII.
WORK MUST BE PERFORMED IN THE UNITED STATES.
The Patient Business Services Rep II-Access Registration is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Business Services Rep-Access Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Business Services Rep-Access Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.
JOB SUMMARY:
1. Access Registration Tasks.
· Exceed productivity standards as outlined by business line
· Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
· Accurately document patient demographics and health plan information
· Support access registration, insurance verification and authorization functions
· Contact physician offices and/or payers for follow-up on eligibility and authorizations and
· Maintain quality scoring and accuracy on all accounts worked
· Ability to work independently and make responsible decisions
· Completes timely follow-up on assigned accounts to ensure no cash loss
· Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
· Acts as a knowledge resource for team members
· High level understanding of client host system functions
· Clearly documents actions taken and next steps for account resolution in patient accounting system
2. Ensure all accounts are worked within client standards and Federal Regulations.
· Work within federal, state regulations, department/division & all Compliance Policies
· Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
3. Maintain continuing education, training in industry career development.
· Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
· Attend training sessions as directed by management and disseminate to colleagues
· Integrate information obtained through training sessions and policy changes immediately into daily routine
MINIMUM REQUIREMENTS:
· High school diploma
· Minimum of 1 year of medical/physician office experience is required
· Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel
· (Additional equivalent education above the required minimum may substitute for the required level of experience)
PREFERRED QUALIFICATIONS:
· Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
· Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
· Remote working experience
· Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.
· Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.
· Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.
-
Patient Service Rep
2 days ago
Honolulu, Hawaii, United States Hawaii Pacific Health Full timeJob DescriptionFounded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical...
-
Customer Service Representative
1 week ago
Honolulu, Hawaii, United States realjobshawaii Full timeThe Customer Service Representative (CSR) is responsible for providing excellent service to allcustomers by acquiring and sharing in-depth knowledge of the company products as well ascommunicating effectively with team members within the customer service department. Also,responsible for processing produce orders received by telephone, fax, e-mail and through...
-
Customer Service Representative
1 week ago
Honolulu, Hawaii, United States realjobshawaii Full timeCustomer Service Representative We're immediately seeking a customer service representative for full-time work with a local company in the health insurance sector.In this role, you will answer calls and emails to respond to customer inquiries and resolve customer issues.Ideal candidates will have at least one year of clerical, customer service or sales...
-
Patient Services Rep
1 day ago
Honolulu, Hawaii, United States ALTRES Staffing Full timePatient Services Rep A medical outpatient facility is seeking a Medical Scheduler to join their team. In this role you will schedule appointments, collect medical records, and process insurance paperwork.If you have some prior experience in a healthcare setting and are able to handle a heavy call volume, you could be perfect for this roleThis is a great...
-
Patient Access Liaison
1 day ago
Honolulu, Hawaii, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...
-
Patient Access Liaison
1 day ago
Honolulu, Hawaii, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...
-
Sales Representative
1 week ago
Honolulu, Hawaii, United States realjobshawaii Full timeThe Sales Representative will conduct sales in the field via face-to-face interactions between potential and existing customers. The Sales Representative will be responsible for providing the best customer experience, providing information on new or updated products as necessary, and providing customers with product benefits and features. The Sales...
-
Credit Representative
7 days ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCredit Representative Local financial institution is in search of a Credit Representative to join their team and support members with delinquent loans and negative share accounts by assisting in setting up repayment schedules, while reducing loan delinquency through consistent communication and follow-ups. Candidates with 1 to 2 years of experience in banks,...
-
Guest Service Representative
1 day ago
Honolulu, Hawaii, United States The Royal Hawaiian, Waikiki Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...
-
Guest Service Representative
1 day ago
Honolulu, Hawaii, United States The Royal Hawaiian, Waikiki Full timeAdditional Information Pay: $24.87-$31.09/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in...
-
Patient Data Specialist
1 day ago
Honolulu, Hawaii, United States Hawaii Pacific Health Full timeJob DescriptionKapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty...
-
Car Rental Representative
1 day ago
Honolulu, Hawaii, United States Avis Budget Group Full timePosition: Car Rental Representative - 401K AvailableImmediately hiring We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment.What...
-
Billing Representative
1 month ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeBilling Representative We're immediately seeking candidates with accounting experience for a full-time opening with a reputable health insurance companyThis role will work under the Billing Manager and perform duties related to the billing, collection, and reconciliation of group and individual premiums. This role will also analyze, research, and resolve...
-
Billing Representative
2 days ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeBilling Representative #OFFICE_INDEEDWe're immediately seeking candidates with accounting experience for a full-time opening with a reputable health insurance companyThis role will work under the Billing Manager and perform duties related to the billing, collection, and reconciliation of group and individual premiums. This role will also analyze, research,...
-
Retail Sales Representative
3 weeks ago
Honolulu, Hawaii, United States realjobshawaii Full timeKoha Foods is one of Hawaii's largest Asian and specialty food distributors supplying local vendors, restaurants, supermarkets, and other stores with a wide array of food items and products, including our own line of high-quality, gourmet Korean food items. We strive to uphold our values to ensure customer satisfaction in all areas of business. All employees...
-
Outside Sales Representative
1 day ago
Honolulu, Hawaii, United States realjobshawaii Full timePOSITION SUMMARYJoin Hawaii's leading distributor of agricultural and industrial chemicals, fertilizer and specialty products.POSITION DESCRIPTIONUnder general supervision of VP of Sales, maintains proper liaison with existing customers and develops new accounts to achieve company sales goals and objectives in Maui.ESSENTIAL JOB FUNCTIONS AND...
-
Guest Services Manager
1 day ago
Honolulu, Hawaii, United States The Royal Hawaiian, Waikiki Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Royal Hawaiian a Luxury Collection Resort Waikiki, 2259 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryServes as the property Manager on Duty and oversees all property operations, ensuring...
-
Government Sales Account Representative
1 day ago
Honolulu, Hawaii, United States Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working(R) by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
-
Honolulu, Hawaii, United States Department Of Veterans Affairs Full timeSummary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to...
-
Service Lead
1 month ago
Honolulu, Hawaii, United States Burberry Limited Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...