Account Director, Customer Success
3 weeks ago
Collage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the consumer marketing space?
This may be a great fit for you if you lead with an understanding of customer challenges and business issues (not product features), thrive on teaching prospective customers your unique perspective, and you're comfortable creating constructive tension and taking control of the sale.
LOCATION Prefer hybrid with 2 days / week in Bethesda, MD office (close to the Metro). Will consider exceptional remote talent outside Washington, DC, Maryland, Virginia (DMV) area. Up to 15-25% travel.
The Account Director, Customer Success will be responsible for establishing strong relationships and growing an existing portfolio of accounts consisting of some of the most iconic F500 consumer brands. Account Directors develop deep understanding of customer challenges, market opportunities and organizational dynamics to orchestrate value delivery that drive commercial renewal, upsell and cross-sell opportunities. Reporting to the VP, Customer Success, this is an individual-contributor, quota-carrying, commercial sales position. The Account Director, Customer Success sits at the center of Collage’s efforts to design and implement customized value plans for each client which fully leverage our cultural research & insights and our SaaS data & analytics platform.
At Collage, we are driven, curious people who love to learn, want to challenge the status quo and help to transform an industry, while helping humanity. You’ll find that our culture values diversity & inclusion and rewards entrepreneurial spirit and collaboration. We are looking for like-minded people who share our values and passion for success.
RESPONSIBILITIES (WHAT YOU WILL DO):
Achieve commercial targets for Gross Revenue Retention and Net Revenue Retention
Own commercial relationship with the accounts in your portfolio, working with our Customer Success team and Cultural Strategy teams to drive value to support renewal and expansion of our core research programs and data & analytics platform
Partner closely with a Client Success Manager (CSM) to develop a Member Value Plan (MVP) and deliver the customer servicing strategy with each client, adapting appropriately to each client’s strategic objectives
Foster deep relationships with accounts as a trusted advisor and research partner by developing knowledge of their business priorities, core and growth customer segments, understanding of organizational dynamics and networking throughout insights, marketing and brand strategy
Drive expansion and account growth by identifying upsell and cross-sell opportunities that leverage the full range of Collage capabilities across research programs, data & analytics and consulting
Engage in sales dialogue, craft and deliver sales presentations and demos of our SaaS platform, and facilitate technical demos or calls with subject-matter-experts
Take control of the sales process and artfully coach prospective customers to build consensus for Collage’s solutions in their organization. Assertive, but not aggressive, on everything from what you teach, to negotiating price.
Collaborate and coordinate with team members across Product, Research, Cultural Strategy, Sales, Customer Success and Custom Research to ensure client satisfaction and drive value that leads to commercial outcomes
Conduct and participate in regular strategic reviews with internal stakeholders to track progress, share shifting client priorities, and develop action plans to drive value
Orchestrate the delivery of research, data and insight to clients one-on-one and in partnership with your CSM, the Research team and Cultural Strategy team
Continuously orchestrate solutions that drive value and gather value statements and stories from clients to aid in the renewal and to share best practices with team members
Understand and communicate research priorities and client feedback to the research and product teams to continuously improve products and services
Occasionally act as a representative of Collage Group at industry conferences and association meetings
Develop and maintain in-depth knowledge of Collage Group’s buyer-personas, solution offerings, use cases, and research insight
Ensure accurate recording of client organization structure, strategic priorities, member value plans, meeting notes, and opportunities within Salesforce CRM and Customer Success systems
QUALIFICATIONS (WHAT YOU BRING TO COLLAGE):
Outstanding record of academic achievement; BA or BS degree required; Masters degree is a plus
5+ years experience in a CSM/account management role, with full responsibility for commercial renewal and expansion, and a proven track record of delivering on account plans and achieving revenue and growth targets.
2+ years experience within a marketing-focused SaaS company is ideal. Experience working with F1000 companies in the consumer insights, martech or market research industry is strongly preferred. Work with Retail, Fashion & Apparel, or Alcohol Beverage brands a plus.
Ability to engage and communicate effectively with client executives, and quickly establish rapport and credibility with clients
Client-oriented mindset of taking on client needs and desires as your own and advocating internally to leverage all resources in helping client’s be successful with their initiatives
Outstanding organizational, time and process management skills, along with attention to detail are required for success in this role. The ability to prioritize time effectively to meet conflicting priorities and tight deadlines and a successful track record of successfully managing multiple clients simultaneously is required.
Willingness to work outside the strict job description parameters, acting as an entrepreneur, thinking creatively about solving problems. Must take initiative, follow-up and drive actions in order to meet challenging deadlines.
Ability to contribute your own creative ideas to client and organizational challenges while working to a high standard established by the company.
Strong relationship builder with the ability to influence others while maintaining strong relationships with both internal colleagues across functions and external clients
#J-18808-Ljbffr
-
Account Director, Customer Success
1 month ago
Bethesda, United States Collage Group Full timeCollage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...
-
Account Director, Customer Success
1 month ago
Bethesda, United States Collage Group Full timeCollage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...
-
Account Director
1 month ago
Bethesda, United States Collage Group Full timeAccount Director, Customer SuccessLocation: Hybrid with 2 days/week in Bethesda, MD office (close to Metro). Remote talent considered.Overview:Join Collage Group's dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics?...
-
Customer Success Manager
1 month ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind consumers’ behaviors – so they can act quickly to fuel growth. Are you an expert in...
-
Customer Success Manager
3 weeks ago
Bethesda, United States Collage Group Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind consumers’ behaviors – so they can act quickly to fuel growth. Are you an expert in...
-
Customer Success Manager
3 weeks ago
Bethesda, Maryland, United States Collage Group Full timeCustomer Success Manager Location: Hybrid, 2 days/week in Bethesda, MD office Overview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today's diverse marketplace by providing cultural insights and best practices, helping organizations unleash the power of culture to...
-
Account Director
3 weeks ago
Bethesda, Maryland, United States Collage Group Full timeAccount Director, Customer SuccessLocation: Hybrid with 2 days/week in Bethesda, MD office (close to Metro)Remote talent consideredOverview:Join Collage Groups dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do...
-
Saas Customer Success Manager
1 month ago
Bethesda, United States Precision for Medicine Full time**Job Summary**: As a Customer Success Manager with QuartzBio, you will drive customer retention and growth, support product onboarding and user adoption, serve as the voice of the customer, manage risk and opportunities/threats, use data to monitor customer engagement, and coordinate cross-functional teams under common goals/objectives. **Key...
-
Senior Client Success Director
1 month ago
Bethesda, United States GetWellNetwork, Inc. Full timeJob DescriptionJob DescriptionTitle: Senior Client Success Director Reporting to: VP, Client Success Location/Travel: This position is remote and will support clients in a designated region. An ability to travel up to 50% is required. Opportunity:The Senior Client Success Director (Sr. CSD) manages a portfolio of large, complex and strategic accounts...
-
Director of Accounting
1 month ago
Bethesda, United States Blue Signal LLC Full timeDirector of Accounting Upgrade your resume prior to applying with resumeandcareerservices.com . Our client is a leading commercial janitorial company dedicated to providing environmentally responsible cleaning solutions. With a focus on sustainability and innovation, they offer comprehensive cleaning services tailored to meet the unique needs of each client....
-
Bethesda, United States GetWellNetwork, Inc. Full timeJob DescriptionJob DescriptionTitle: Senior Client Success Director, Strategic Partnerships Reporting to: VP, Strategic Partnerships Location/Travel: This position is remote and will support clients in a designated region. An ability to travel up to 50% is required. Opportunity:The Senior Client Success Director (Sr. CSD) manages a portfolio of large,...
-
Customer Operations Success Specialist
3 weeks ago
Bethesda, Maryland, United States Xometry Inc Full timeat XometryNorth Bethesda, MDXometry (NASDAQ:XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap...
-
Associate Director, Accounting
3 weeks ago
Bethesda, Maryland, United States Development Alternatives Full timeVacancy: Associate Director, AccountingCompany: DAILocation: Bethesda, MarylandDescription: Join our team at DAI as the Associate Director, Accounting. In this role, you will play a crucial part in the corporate accounting department. You will lead a team, collaborate with senior management, and focus on optimizing accounting processes for the organization's...
-
Associate Director, Accounting
4 weeks ago
Bethesda, United States DAI Full timeJob Job Title: Associate Director, Accounting Department: Corporate Accounting Reports to: Corporate Controller, US Work Location: Bethesda, Maryland Position Overview The Associate Director, Accounting will be a part of DAI's corporate accounting team. S/he will be an independent, hands-on, and self-directed individual responsible for multiple aspects...
-
Bethesda, United States US Office of the Director of National Intelligence Full time**Duties**: **Position Summary**:The Executive Assistant primarily supports the Director of Cybersecurity Group (CSG) who is also dual-hatted as the Intelligence Community Chief Information Security Officer (IC CISO). The CSG is one of four Groups within the IC CIO and responsible for overseeing IC-wide efforts to safeguard the IC Information Environment...
-
Accounting Manager
2 weeks ago
Bethesda, United States Congressional Country Club Full timeDo you believe that every person and function in the accounting department can make a difference in a business, supporting the team and delivering great hospitality? Do you naturally build relationships and collaborate with others to ensure their success and understand their needs? Are you someone who is known for building reliable systems that support the...
-
Director of Strategic Accounts, Veterans Affairs
1 month ago
Bethesda, Maryland, United States Tanium Full timeDSA – FederalThe BasicsAs a Director of Strategic Accounts (DSA) on the Federal team, you will be responsible for generating opportunities to position the Tanium platform within the Department of Veterans Affairs. You'll be equally as comfortable with the CIO, CISO or VP Ops as you would hosting a room of Red Team members; from talking business benefits to...
-
Bethesda, United States Marriott Full time**Job Number** 24105802 **Job Category** Finance & Accounting **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the Corporate and Statutory Accounting and Reporting team, the Director,...
-
Finance / Accounting Manager
3 weeks ago
Bethesda, Maryland, United States Congressional Country Club Full timeDo you believe that every person and function in the accounting department can make a difference in a business, supporting the team and delivering great hospitality?Do you naturally build relationships and collaborate with others to ensure their success and understand their needs?Are you someone who is known for building reliable systems that support the...
-
Finance / Accounting Manager
1 month ago
Bethesda, United States Congressional Country Club Full timeDo you believe that every person and function in the accounting department can make a difference in a business, supporting the team and delivering great hospitality?Do you naturally build relationships and collaborate with others to ensure their success and understand their needs?Are you someone who is known for building reliable systems that support the...
