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Meetings, Groups

1 month ago

Lincoln, United States AccorHotels Full time

Company Description Join

us at Accor,

where

life pulses

with

passion As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaniing, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

.

Job Description Responsible for the sales and management of all function room bookings such as weddings, proms, and corporate conferences. Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Handle any other department issues related to events (follow up on prepayment, dietary requirements, equipment hire…) Preparation of function information sheets and briefing of all involved prior to arrival of group during the weekly Operations meeting. Manage Hotel inventory in relation to meetings and events bookings and monitor potential wash of business. Produce reports and statistics as requested by the Group Sales Manager. This will include, but is not exclusive to, Wash and Business Turndown reports and 3-month Group Forecasts. Perform weekly Duty Manager shifts as well as welcoming the hosts and organizers of large meetings and conferences. Manage payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all functions reservations, contracts, and correspondence. Ensure a prompt input of reservations and data for the next 3 month period as well as posting deposits and payments(within 24 hours). Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone). Handle guest complaints and enquiries in an efficient and professional manner and ensure the hotel management teamis informed of any guest feedback. Maintains control of Guest History and implement policy and procedures. Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Ensure VIP and complimentary room night procedures are adhered to. Ensure Accor brand and company standards are implemented and updated. Ensure security and safety procedures are updated and implemented.

Qualifications - At least 2 years of experience in a hospitality sales role - Accor experience preferred but not mandatory

Additional Information You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 121rooms, and a River View Restaurant . Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

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