FT Customer Service Leader

2 months ago

Atlantic Beach, United States Food Lion Full time

Address: USA-NC-Atlantic Beach-1010 W Fort Macon Rd

Store Code: Store 02628 Front End (7235418)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Avoid personal conversations with other associates when customers are present Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar Ensure work station and front end area of the store has a neat and clean presentation Maintains proper knowledge of all sales associate register functions and Front End accounting services Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner Ensure the MVP savings center KIOSK is filled with paper and properly working Performs the task of sales associate when scheduled or as needed per the surge plan guidelines Performs the task of the customer lead as needed to ensure service standards are maintained Maintain alertness and calls for assistance when needed to service customers per service standards Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned

Qualifications

High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 360679_external_USA-NC-Atlantic-Beach #J-18808-Ljbffr

  • FT Customer Service Leader

    1 month ago

    Myrtle Beach, United States Food Lion Full time

    PRIMARY PURPOSE To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent...

  • FT Customer Service Leader

    2 months ago

    Virginia Beach, United States Food Lion Full time

    Address: USA-VA-Virginia Beach-4312 Holland Rd_Ste 118 Store Code: Store 01463 Front End (7224399) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To...

  • FT Customer Service Leader

    1 month ago

    Myrtle Beach, United States Food Lion Full time

    Address: USA-SC-Myrtle Beach-7601 N Kings Hwy Store Code: Store 01605 Front End (7227321) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...

  • FT Customer Service Leader

    1 week ago

    Virginia Beach, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 311387_external_USA-VA-Virginia-Beach Address: USA-VA-Virginia Beach-6527 College Park Square Store Code: Store 01635 Front End (7227878) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...

  • Customer Service Operations Leader

    6 days ago

    Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Customer Service Operations LeaderAt Spring Footwear Corp, we have been dedicated to enhancing the lives of our customers through our commitment to comfort and style. Our mission is to:Foster successful partnerships by consistently delivering top-quality products and exceptional service.We are in search of a Customer Service Operations Leader who can...

  • Customer Service Operations Leader

    5 days ago

    Huntington Beach, California, United States Summit Lending Full time

    Customer Service Operations LeaderWe are seeking a proactive and skilled professional to oversee our team of Customer Service Representatives. As the Customer Service Operations Leader, your primary responsibility will be to motivate and guide our team to meet organizational benchmarks and performance objectives. This role will include ensuring superior call...

  • Customer Service Operations Leader

    5 days ago

    Huntington Beach, California, United States Summit Lending Full time

    Position Overview:We are looking for a skilled and proactive Customer Service Operations Leader to oversee our team of Customer Service Representatives. In this pivotal role, you will be tasked with energizing and guiding our team to achieve and surpass organizational benchmarks. You will ensure that our customer service center fulfills production goals for...

  • Customer Service Operations Leader

    4 hours ago

    Huntington Beach, California, United States Summit Lending Full time

    We are looking for a proactive and skilled Customer Service Operations Leader to guide our team of Customer Service Representatives at Summit Lending. In this pivotal role, you will be tasked with motivating and empowering our staff to achieve and surpass organizational benchmarks. You will ensure that our customer service center meets the necessary...

  • Customer Service Team Leader

    5 days ago

    Waimānalo Beach, Hawaii, United States EMS Management and Consultants Inc Full time

    Job Type:Full-timeCompany Overview:EMS Management and Consultants Inc. specializes in comprehensive revenue cycle management solutions, standing as the foremost billing services provider dedicated solely to emergency medical services across the United States. Our extensive offerings encompass software, hardware, billing services, and more, all tailored to...

  • Leader in Training

    2 months ago

    Atlantic Beach, United States ABC Liquors, Inc. Full time

    Join Our Team! Summary Leader-in-Training (LIT) team members are essential to ABC Fine Wine & Spirit’s future success, as they participate in a developmental program that prepares them to be the store leaders of tomorrow. In this hands-on role, LITs develop the skills needed to ensure their store, and future assigned store, operates effectively and...

  • Customer Service Representative

    5 hours ago

    Atlantic Beach, Florida, United States Panera Bread Full time

    Position Overview:As a Sales Associate at Panera Bread, you will play a vital role in delivering exceptional service to our customers. Your responsibilities will include:Menu Knowledge: Acquiring a comprehensive understanding of our menu offerings to assist customers effectively.Customer Engagement: Engaging with customers in a friendly and enthusiastic...

  • Insurance Customer Service Representative

    3 months ago

    Fort Walton Beach, United States Term Brokers Insurance Services Full time

    Job DescriptionJob DescriptionLocated in the sunny coastal city of Ft. Walton Beach, FL, Term Brokers Insurance Services is a reputable insurance agency with a unique approach to fostering a professional yet friendly work environment. With a strong emphasis on creating a positive and welcoming atmosphere, our team's dedicated employees enjoy coming to...

  • Customer Service Team Leader

    5 days ago

    Virginia Beach, Virginia, United States Food Lion Full time

    PRIMARY OBJECTIVEThe primary objective is to deliver swift, convenient, adaptable, and welcoming service to our clientele by adhering to Food Lion's customer service benchmarks.This role involves supporting the Customer Service Manager and the Assistant Customer Service Manager in upholding standards as outlined in the Front End Standard Practice Manual,...

  • Customer Service Specialist

    4 weeks ago

    West Palm Beach, United States Service Experts Full time

    OverviewWe are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...

  • Customer Service Specialist

    3 months ago

    West Palm Beach, United States Service Experts Full time

    Overview We are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...

  • PT Customer Service Leader

    1 week ago

    Virginia Beach, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 389672_external_USA-VA-Virginia-Beach Address: USA-VA-Virginia Beach-1920 Centerville Turnpike Store Code: Store 01333 Front End (7221680) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve...

  • PT Customer Service Leader

    1 month ago

    Virginia Beach, United States Food Lion Full time

    Address: USA-VA-Virginia Beach-2817 Shore Drive Store Code: Store 00391 FRONT END (7209554) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Service Leader

    3 months ago

    Myrtle Beach, United States Food Lion Full time

    Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to...

  • PT Customer Service Leader

    2 months ago

    Myrtle Beach, United States Food Lion Full time

    Address: USA-SC-Myrtle Beach-1241 38Th Avenue N Store Code: Store 02240 Front End (7231927) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Service Leader

    1 month ago

    Virginia Beach, United States Food Lion Full time

    Address: USA-VA-Virginia Beach-2352 Va Beach Blvd Store Code: Store 00882 Front End (7216265) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...