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Customer Service Representative

4 months ago

Carrollton, United States Walman Full time

** The Walman Optical Company**

** Customer Service Representative**

Carrollton, TX 75007

Our Nouveau Eyewear Division is seeking an experienced **Customer Service Representative.** Nouveau Eyewear is a leading provider of quality frames to eyewear retailers, optical laboratories and independent opticiansmaking this, an exciting opportunity to join our TEAM

Job Summary

The Customer Service Rep acts as a liaison, providing product and service information and resolves issues with customer accounts. Ensures excellent service standards, responds efficiently to customer inquiries and maintains a high level of customer satisfaction.

Primary Responsibilities:

* Manage large amounts of incoming calls

* Able to enter data fast and accurately

* Generate sales leads from caller/prospect interactions

* Identify and assess customers needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/customer service team performance targets and call handling quotas

* Retrieves customer information, stock status, purchase order history and makes changes to customer orders

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Perform other duties as assigned

Experience/Qualifications

* Position requires a High School Diploma, GED or equivalent

* Prior customer service experience

* Excellent communication and presentation skills

* Strong telephone and active listening skills

* Familiarity with CRM systems and practices

* Ability to multi-task, prioritize, and manage time efficiently

* Optical industry experience preferred but not required

Benefits

* Competitive Salary

* Medical Insurance

* Dental Insurance

* Life Insurance

* LTD

* PTO

* 401(k) with company match

* Employee Stock Ownership Plan (ESOP)

*The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*

If you are interested in becoming part of the Walman Team please apply online today.

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.