Technical Account Manager

3 weeks ago


Auburn, United States CareerBuilder Full time

About Us

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. Were constantly working to improve company culture, whether its through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

Position Overview

Works closely with TechMD customers, builds relationships with them, and helps

them achieve their business goals and overcome technical challenges. Technical

Account Managers ensure customers are satisfied with TechMDs service delivery

and work with other departments within TechMD to drive resolution to customer

needs.

Primary Responsibilities

Builds strong customer relationships, especially with key customer

stakeholders and sponsors.

Always strives to provide exceptional customer experience.
Manages customer expectations and leads them to customer satisfaction.
Makes sure all deliverables arrive in good order, on time, and fulfill

customers requirements.

Keeps track of key account metrics.
Communicates the progress of customer deliverables to both internal and

external stakeholders.

Takes initiatives in identifying growth opportunities.
Collaborates with other TechMD teams to achieve sustainable growth.

Requirements

A proven record of accomplishment in Technical Account Management or

Other Relevant Experience.

Experience in managing multiple stakeholders and projects.
A listener who is customer-oriented and attentive to customer needs.
Possesses critical thinking and problem-solving skills.
Demonstrates good time-management skills.
Possesses great interpersonal and communication skills
Experience and strong knowledge of Microsoft Office products.
Experience in using CRM software for sales.

Salary Range: 70-85k plus OTE.

Benefits

Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance and Short-Term Disability coverage
Performance-based incentive compensation

Candidates must be local to the Auburn, MA area.

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