Director of Revenue Cycle Management

2 weeks ago

Grand Rapids, United States Alliance Physical Therapy Full time
Summary: The Director of Revenue Cycle is responsible for revenue cycle oversight for all Alliance Physical Therapy Partners entities, with specific emphasis on recurring outpatient therapy. This person will develop and implement a strategy and processes to ensure billing and accounts receivable are functioning efficiently and effectively, minimizing DSO and Bad Debt. This person will provide leadership & development for the revenue cycle and A/R team.

Qualifications
  • 10 years of billing experience within Revenue Cycle required, and at least seven (7) years of experience managing others required. Recurring therapy/professional billing experience a plus.
  • Clear and concise verbal and written communication skills and the ability to advise our clients professionally and positively
  • Strong people leader, adapt at managing team's work while developing colleagues' capabilities
  • Sound knowledge of government and commercial payors.
  • Extensive knowledge of medical billing rules and regulations.
  • Business acumen and financial analysis skills. Strong analytical and problem-solving skills.
  • Strategic and self-directed with sound judgment, technical and analytical abilities.
  • Computer experience is essential, including, but not limited to excel, practice management software, word processing and spreadsheet applications
  • Bachelor's degree (BA) preferred, not required
  • Ability to cultivate KPI driven culture
  • Ability to travel periodically
Responsibilities
  • The Director, Revenue Cycle Management (RCM) will support with strategic oversight to direct, manage, and improve the revenue cycle operations that favorably impact accounts receivable, cash acceleration, and net revenue
  • This position will drive operational excellence and accountability through a metrics driven culture conducting daily, weekly, monthly, quarterly, and annual analysis of Key Performance Indicators (KPIs)
  • The Director, RCM will be responsible for defining ways to leverage data for management decision making, performance monitoring, or future planning
  • Manages activities and responsibilities of various functions within the revenue cycle
  • Assists in the development of broader goals and objectives based on assigned the Company's needs and ensures continuous improvement in quality, operational cost effectiveness, customer satisfaction and resource utilization
  • Create and optimize an in-depth knowledge of revenue cycle principles, practices, procedures, contractual compliance, and internal controls
  • Develop and maintain an infrastructure for timely and accurate submission of claims and issuance of patient statements
  • Evaluate and/or identify needs for appropriate and manage key partnerships such as outsourcing, collections, underpayment, vendors, eligibility, etc
  • Ownership over revenue cycle reporting
  • Provide continuous monitoring and active management of all revenue cycle processes
  • Partner with leadership, finance team, and vendors to ensure that the revenue cycle efforts support the needs of the organization
  • Leads M&A integration (RCM services) by continually assessing priorities, the flow of work, and timing of deliverables while anticipating roadblocks
  • Creates a positive team environment, uses best practice communication approaches, and maintains a pulse on team morale
  • Champions professional development of team members and helps them achieve their goals through coaching and timely, actionable feedback

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