Customer Service Representative I
5 months ago
Join National Dentex - a leading healthcare organization specializing in the dental industry We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX H&O Dental Lab Located in Manchester, NH, for a full time Customer Service Representative.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for Pricing
- Manage price lists for ADL and IDA
- Assist Accounting and Sales with pricing and pricing requests
- Make decisions to either set up a new catalog or use an existing one
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
- Preferred: High school diploma or GED equivalent
- Preferred: Minimum 5 years of experience in a dental environment or call center
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