Customer Service Representative

4 weeks ago

Beaverton, United States Leslie's Inc Full time

Customer Service Representative - Oregon Hot Tubs Job Category: Customer Service Requisition Number: CUSTO017006 Description Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry. This role is based on-site at our Beaverton, Oregon Distribution Center. A Customer Service Coordinator works to achieve high-level customer service by being the first point of contact for our internal and external customers. Key areas of focus are inbound and outbound calls, emails, scheduling, product knowledge, troubleshooting and POS sales. Responsibilities: Scheduling Email communication with internal and external customers Assist walk-in customers Verify and confirm new spa orders Process spa warranty claims Daily audits Process e-store orders Close and invoice service orders Review open orders Process WSC parts General office cleaning Responsible for other assigned duties Attributes Skills and Abilities: Customer Orientation (External and Internal) – Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner. Critical Thinking/Accountability – Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions. Results Oriented – Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is willing to take on projects. Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens. Teamwork – The ability and desire to work within a group to drive success and achieve common goals. Working Conditions: Work is performed in an indoor setting Must be physically able to lift and carry at least 10 lbs. when needed Qualifications: High school diploma/GED Proficient in Microsoft Office and Outlook 1-3 years of telephone and customer service experience Must have an attention to detail Ability to work with a multi-screen CRM is essential Must demonstrate a willingness to learn new tasks Be willing to work a flexible schedule based on business needs Be dependable and motivated Ability to work in a fast-paced environment Ability to build a strong team environment #J-18808-Ljbffr

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