Front Desk Attendant

2 months ago

Missoula, United States Salvationarmytucson Full time

** Front Desk Attendant**

**Job Category****:** Social Services **Requisition Number****:** FRONT003698 Showing 1 location **Job Details**

**Description**

**GENERAL STATEMENT****:**

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

**EDUCATION AND WORK EXPERIENCE****:**

* High School diploma

* Minimum of 2 years of experience in one or more of the following fields: Customer Service

**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED****:**

* Detail oriented and attention to detail

* Self starter

* Team player

* Strong use of the English language in verbal and written communication

* (Spelling - 90% Grammar 85%)

* Excellent telephone skills

* Ability to work in a fast-paced environment and maintain poise under pressure

* Customer service mindset

* Proficient typing skills (60 words per minute)

* General knowledge of business protocols

* Ability and willingness to keep information confidential

**SOFTWARE-RELATED SKILLS****:**

* Microsoft Word and Excel required

* Microsoft PowerPoint, helpful

* Microsoft Outlook, required

* Working knowledge of integrated database applications and ability to use new software programs with basic training.

**SCOPE OF POSITION****:**

The Front Desk Attendant is the first contact for the public. They will be answering phone calls, taking donations, handing out snacks to guests, logging guest visits into the computer and assisting the staff with returning calls and assisting guests.

**ESSENTIAL DUTIES AND RESPONSIBILITIES****:**

* Answer incoming phone calls and determine the most appropriate resolution

* Process all incoming checks

* Maintain Department Logs

* Create physical files as needed

* Maintain and update contact information

* Generate reports as needed

* Maintain supply inventory

* Provide administrative support to department head

* Perform other administrative functions as requested

* Intake Clients and maintain services logs daily

* Ensure policies are being adhered to in front lobby area

* Light Janitorial as needed

* Supervise and train front desk volunteers as needed

**ADDITIONAL DUTIES:**

* When front desk is operated by volunteers, additional duties may include filing for other departments and making phone calls on behalf of Social Services Coordinator.

**PHYSICAL REQUIREMENTS****:**

* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

* Ability to operate telephone

* Ability to operate a desktop or laptop computer

* Ability to lift up to 25 lbs. (usually file boxes)

* Ability to access and produce information from a computer

* Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity

Women/Disabled/Minorities/Veterans

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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