Customer Care Specialist

2 months ago


Grand Rapids, United States Kawasaki Heavy Industries Full time

** Customer Care Specialist - Hybrid**

**Job Category****:** Engine **Requisition Number****:** CUSTO001743 Showing 1 location **Job Details**

**Description**

A Customer Care Specialist is responsible for providing dealer support for Kawasaki parts and accessories and engine distribution to all Kawasaki dealers. Customer Care Specialists also provide administrate support to the Customer Care Department.

**Daily Responsibilities:**

* Fields customer service inquiries via an omni-channel support system; performs required research and responds in a professional and timely manner to satisfy dealer needs.

* Assists order processing for phone/fax/email orders, and provides assistance for online ordering.

* Promotes the use of company websites by dealers, including navigation and account management.

* Assists dealers with parts-lookup and engine replacements, including general inquiries, pricing and availability.

* Troubleshoots order and delivery issues, including required research and filing carrier claims.

* Identifies and reports problem parts to appropriate departments.

* Communicate with distribution centers and common carriers to expedite and/or track missing or delayed shipments.

* Processes dealer returns and credits.

* Coordinate technical service issues with Technical Service Department.

* Interacts with various departments within Kawasaki on various dealer issues.

**As Required:**

* Assist in the promotion of company sales programs.

* Understand and communicate the parts supply portion of Factory Directed Modifications and Recalls to dealers.

* Coordinate communication of retail customer complaints with Consumer Services.

* Contributes ideas and suggestions to improve operational efficiency and customer service.

* Flexible shifts may be required based on dealer time zones and hours of business.

**Education and Experience****:**

* A minimum of six months Customer Service experience.

* Comfortable with computers and databases.

* Familiar with Microsoft Office and able to work well in a team environment.

* A high school diploma or GED is required.

**Who We Are:**

The Engine Division of Kawasaki Motors Corp, headquartered in Grand Rapids, MI supports 4 cycle engines commonly used in the lawn and garden industry. Please visit for more information on Kawasaki Motors full product line.

**What We Offer:**

Your health and wellness are important to you and to us. Thats why we provide a comprehensive benefits program designed for you (and your family) in mind.

* Good work/life balance.

* Medical, dental, and vision plans

* Life insurance

* Flexible spending account

* 401K

* Generous Time off

* Educational Assistance

* Ongoing training and development

* Team member product purchase program

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



  • Grand Rapids, United States Kawasaki Heavy Industries Full time

    ** Customer Care Specialist - Small Engine** **Job Category****:** Engine **Requisition Number****:** CUSTO01632 Showing 1 location **Job Details** **Description** A Customer Care Specialist is responsible for providing dealer support for Kawasaki parts and accessories and engine distribution to all Kawasaki dealers. Customer Care Specialists also provide...


  • Grand Island, United States Customer Labs Full time

    Welcomes guests, determines individual needs and responds appropriately. Responsible for arranging for or providing direction/way-finding information or escort/transport to appropriate locations in the facility. Ensures guest safety and satisfaction. PRINCIPAL JOB FUNCTIONS: 1. *Commits to the mission, vision, beliefs and consistently demonstrates our core...


  • Grand Rapids, Michigan, United States Pakmail Full time

    Job OverviewAs a Customer Service Shipping Specialist, you will play a crucial role in assisting customers with their shipping needs. This position emphasizes the importance of interpersonal skills, as you will interact with a diverse range of individuals.Key ResponsibilitiesProvide exceptional customer service by understanding and addressing shipping...


  • Grand Rapids, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Grand Rapids, Michigan, United States Xtend Full time

    Job OverviewPOSITION SUMMARYThe Client Support Specialist plays a crucial role in assisting credit union members through both inbound and outbound communication channels, ensuring that all inquiries are addressed promptly and effectively. This position serves as a vital link between members and credit union services, emphasizing superior customer care.KEY...


  • Grand Rapids, United States Northpointe Bank Full time

    **Customer Service Specialist** * Grand Rapids, MI, USA * Full Time * Loan Servicing ***The POWER of a CAREER!*** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as ***Customer Service Specialist.*** This position requires an individual who has the desire to make a difference within the organization. An...


  • Grand Rapids, Michigan, United States AlienVault Full time

    Position Overview:As a Customer Services Specialist at AlienVault, you will play a crucial role in ensuring customer satisfaction and service excellence. What We Offer: A comprehensive training program and diverse career advancement opportunities await you. Our compensation package includes a competitive hourly wage and benefits such as health insurance,...


  • Grand Rapids, Michigan, United States Andersen Full time

    Overview & ExpectationsRenewal by Andersen, a leading name in the replacement window industry, is dedicated to enhancing the lives of homeowners and the communities we serve. We are currently seeking a Customer Engagement Specialist to join our team in the Greater Michigan area.As a Customer Engagement Specialist, you will play a pivotal role in refining our...


  • Grand Rapids, Michigan, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our valued customers.Key ResponsibilitiesEngage with customers to address inquiries and resolve issues.Assist in maintaining a positive shopping experience.Support team initiatives to enhance...


  • Grand Rapids, United States AlienVault Full time

    Job Overview Job Description:Job Description - ExternalLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly thatTake advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include...


  • Grand Rapids, Michigan, United States Tender Lawn Care Full time

    Job OverviewSalary: $22.00 per hourPosition Summary:Are you a reliable and diligent individual who excels in a dynamic work environment? Tender Lawn Care is on the lookout for a full-time Lawn Care Maintenance Specialist who takes pride in providing exceptional landscaping services.Work Schedule:7:30 AM to 5:30 PM, with occasional Saturdays and overtime as...

  • Travel Nurse RN

    4 days ago


    Grand Rapids, Michigan, United States Care Team Solutions Full time

    Job SummaryCare Team Solutions is seeking a skilled Travel Nurse RN to join our team as a Postoperative Care Specialist. This 12-week contract position offers a unique opportunity to work with a reputable healthcare organization and enjoy a competitive compensation package.Key ResponsibilitiesProvide high-quality postoperative care to patients in a...

  • Customer Specialist

    2 months ago


    Grand Rapids, United States CarMax Full time

    6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...


  • Grand Rapids, Michigan, United States Axios Professional Recruitment Full time

    Job OverviewAxios Professional Recruitment is seeking a highly motivated and experienced Customer Support Specialist to join our team. As a key member of our recruitment team, you will be responsible for providing exceptional customer service to our clients and candidates.Key ResponsibilitiesCustomer Service: Provide professional and positive interactions...


  • Grand Rapids, Michigan, United States Planet Fitness Full time

    Become a Part of Our TeamPosition Overview:JP Management Services, LLC, a franchisee of Planet Fitness, is seeking a dedicated Customer Engagement Specialist to deliver outstanding service to our members, guests, and potential members. This position entails managing phone communications, addressing membership questions, and ensuring the facility remains...


  • Grand Island, United States Amuref Full time

    Description The Customer Care Specialist will act as a liaison, provide service information and resolve any emerging issues a customer might face with accuracy and efficiency. Responsibilities include managing large amounts of incoming calls, identifying and assessing customer’s needs to achieve satisfaction, building sustainable relationships and trust...


  • Grand Rapids, Michigan, United States Xtend Inc Full time

    Job TypeFull-timePOSITION SUMMARYThe Bilingual Customer Support Specialist provides essential assistance to credit union members through both inbound and outbound communication channels. This role is focused on delivering efficient service while ensuring that all member requests are addressed promptly.It is crucial for the specialist to document all...


  • Grand Island, United States Equipment Financing Full time

    The Customer Care Specialist will act as a liaison, provide service information and resolve any emerging issues a customer might face with accuracy and efficiency. Responsibilities include managing large amounts of incoming calls, identify and assess customer's needs to achieve satisfaction, build sustainable relationships and trust with customer through...


  • Grand Rapids, Michigan, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job OverviewWe are seeking a dedicated Executive Support Specialist to join our team at CAREWATCH OF MICHIGAN HOME CARE. This role is essential in providing comprehensive support to our clients, ensuring their daily needs are met with compassion and professionalism.Benefits:Attractive salary packageGenerous paid time offOpportunities for training and...


  • Grand Rapids, Michigan, United States Bath Planet Full time

    Event Planning and Customer Engagement SpecialistBathPlanet by NW Bath Specialists is seeking a dedicated Event Planning and Customer Engagement Specialist to enhance our outreach in the Seattle, WA area and its surroundings. Experience in customer service and administrative roles is advantageous, as you will be engaging with the public at various home...