Part-Time Customer Experience Agent

2 weeks ago


Tempe, United States Valon Mortgage, Inc. Full time

**Part-Time Customer Experience Agent**

Tempe, AZ / Servicing Customer Experience / Part-time About the company

Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off ones mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Customer Experience at Valon

The Customer Experience team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, manage default processes, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valons mission of championing homeownership.

About the Role

As a part of our mortgage servicing team, we are looking for a Part-Time Customer Experience Agent who can take ownership of all things related to customer experience. You will be responsible for handling inbound and outbound homeowner communications efficiently, professionally, and in a friendly manner. You will be expected to multitask between customer experience and collections duties as the business needs evolve. Ultimately, the role will allow you to exemplify our mission by championing homeowners on the frontlines of customer service. This role sits in our Tempe office, and will range from 20-25 hours per week depending on availability. Hourly rate starting at $20. **Responsibilities**

+ Collect payments on delinquent loans

+ Create a list of accounts that have not made payments

+ Locate homeowner using credit bureau information, background checks, loan documents, and other paperwork or databases

+ Resolve all levels of homeowner inquiries and issues with a goal of first contact resolution

+ Listen to the homeowners story and determine if the past due can be collected

+ Set up repayment plans and new terms of sale

+ Update records once the loan is current

+ Research homeowner questions using our internal servicing system

+ Make decisions to resolve homeowner issues

+ Accurately track and document all homeowner communications in a detailed and thorough manner

+ Promote products and services with a strong focus on homeowner satisfaction

+ Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more

+ Multitask in a fast-paced and highly demanding environment

+ Regular and punctual attendance required

+ Work nights and weekends with a flexible schedule, as required

+ Spanish speaking preferred, but not required

+ College degree

+ 1 year of call center or customer service experience

+ Mortgage servicing background preferred, but not required

**Minimum Qualifications**

+ Excellent communication skills

+ Strong attention to detail and accuracy

+ Collaboration

**Benefits**

+ PC laptop

+ 401(k) program with employer match



  • Tempe, United States Valon Mortgage, Inc. Full time

    **Customer Experience Agent** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...


  • Tempe, United States Pool Company Full time

    The Customer Service Agent provides excellent customer service over the phone by responding to customers needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to g Customer Service, Agent, Service, Sales, Retail, Customer, Business


  • Tempe, United States CareerBuilder Full time

    **Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...

  • Real Estate Agent

    3 days ago


    Tempe, United States NextHome Prime Real Estate Full time

    Are you a self-motivated multi-tasker looking for a change of scenery? Are you currently a licensed real estate agent who feels like they are on an island and not getting the results you thought? Or maybe you're a newly licensed real estate agent unsure of how to go about getting your career started? NextHome Prime Real Estate is looking to add a real...


  • Tempe, United States AAM1 Full time

    **Position Summary**: Ensure that prompt, courteous and accurate responses are provided by Customer Care Specialists. Ensure that team members are observing written policies, procedures, and call protocols. Monitor call in systems for efficiency and accuracy. Ensure Agents are properly trained and using all available resources to provide the highest level of...


  • Tempe, United States Joe DiSabella Full time

    Job DescriptionJob DescriptionCitterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsOrganize and schedule meetings as...


  • Tempe, United States Joe DiSabella Full time

    Job DescriptionJob DescriptionCitterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.ResponsibilitiesGreet and welcome guests in a friendly and professional mannerAnswer and screen phone callsOrganize and schedule meetings as...


  • Tempe, United States Top Talent Consulting Full time

    Job DescriptionJob DescriptionWe are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their business. We offer a variety of listing services and packages to suit any agents personal...


  • Tempe, United States Anton Sport Full time

    **PART TIME FRONT DESK RECEPTIONIST** At **Anton Sport** we love T-Shirts and we strive to create an excellent customer experience. Anton Sport is a long established, financially stable, apparel decorating company. We have been in business since 1985. We specialize in screen printing, digital printing, embroidery and promotional products. The work can be...

  • Customer Success Manager

    Found in: Resume Library US A2 - 1 week ago


    Tempe, Arizona, United States Top Talent Consulting Full time

    We are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their business. We offer a variety of listing services and packages to suit any agents personal needs and budget. Key...

  • Real Estate Agent

    3 weeks ago


    Tempe, United States The Kumler Group Full time

    **Are you a realtor looking for leads that ACTUALLY convert? You've come to the right place.** The Kumler Group is part of a very select group of teams in Maricopa County that has been hand selected by Zillow to represent their clients at a local level. Since opening the doors, we have been able to maintain one of the highest conversion rates in the...


  • Tempe, United States Red Roof Full time

    ** Housekeeper - Part-Time - Apply today!!** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE02359 Showing 1 location **Job Details** **Description** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning isnt just to clean, but to create an environment...

  • Purchasing Agent

    Found in: Talent US C2 - 1 week ago


    Tempe, United States Brightland Homes Full time

    Description "> The company is currently seeking a Purchasing Agent tosupport the Purchasing Manager in enhancing profits through negotiation, sourcing and process improvements. At Brightland Homes, LTD., we pride ourselves on our culture and our ability to make the Company a place that employees enjoy coming to each day. We believe that hard work is...

  • Real Estate Agent

    1 week ago


    Tempe, United States Short Term Rental Manager Full time

    Job DescriptionJob DescriptionAre you a licensed real estate agent in AZ and looking for a brokerage that doesn't believe in cold calling hundreds of people a day? Short Term Rental Manager, LLC is a locally-owned, values driven real estate brokerage that focuses on helping our clients get the most return out of their Arizona vacation homes We are...

  • Front Desk Rep

    2 weeks ago


    Tempe, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002941 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...


  • Tempe, United States Red Roof Full time

    ** Housekeeper - Part-Time (Paid Time Off$)** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE003041 Showing 1 location **Job Details** **Description** ****$500* SIGN-ON BONUS AFTER 90 DAYS!!!**** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning...


  • Tempe, United States At Home Stores LLC Full time

    Job Description $14.35-$17.00/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs...


  • Tempe, United States Pacific Mobile Diagnostics Full time

    Are you ready to be part of a fun, creative, inclusive team of professionals who help our communities daily? If you consider yourself self-motivated, hardworking, and a great multi-tasker we may be the perfect partners for you! We are looking for someone who is detail oriented, communicative, respectful, and committed to the job. We are committed to hiring...


  • Tempe, United States Nino Trading Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support RepresentativeCompany Name: NINO TRADING INCLocation: Tempe, AZAbout Us:NINO TRADING INC is the distributor of NOAM AUDIO stereo systems in the USA. A dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. With a focus on quality, customer...


  • Tempe, United States University Inn Full time

    Job DescriptionJob DescriptionSeeking a front desk agent to join our team immediately! Starting pay varies upon work experience and how you do during training.Forward resume to Sindoor Brewer at universityinnaz@gmail.comWe are located at 902 S Mill Ave. Our ideal candidate: Self Starter, Motivated, Team Player, Reliable, and Accountable. Potential Schedule:...