Teller/Member Services Representative- Scripps-Poway
3 weeks ago
Overview:
The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also knowledgeably address member concerns and questions as well as identify opportunities for cross-selling services and products.
Responsibilities:Scripps-Poway Branch
Principal Accountabilities (95%):
- Provides timely and courteous service to all branch members, and assists them with financial transactions such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc.
- Processes branch member transactions efficiently, accurately, and in a timely manner including servicing accounts, closing accounts, or completing related documentation.
- Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
- Supports the achievement of unit sales goals by identifying opportunities for the cross-selling of Credit Union products and services, and referring members to the appropriate business partners.
- Maintains cash drawer in accordance with assigned cash limits and policy and procedures, balances own daily work and may assist with the daily branch balancing procedures. Accurately completes all related documents.
- Has thorough knowledge of all Credit Union products and services, including but not limited to, deposit and loan products, digital and self-service opportunities, and other services offered to our members.
- Directly responds to members inquiries timely and accurately via telephone, mail, email, or an internal referral.
- Develop, expand and retain member relationship in order to increase member satisfaction.
- Adhere to Branch Service Level Standards, SLAs and Corporate initiatives.
- Actively participates in marketing campaigns, promotions, sales and referral programs, contests, telemarketing, and meetings.
Other Accountabilities (5%):
- Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
- Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork.
- Must consistently report to work on time, as scheduled.
- Complete all BAI trainings and classroom courses.
- Performs other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Qualifications:Knowledge, Education, Certifications, Licenses:
- Excellent customer service skills.
- A background in sales and new accounts is highly desirable.
- Ability to work in a fast-paced environment.
- High degree of accuracy.
- Strong communication skills.
- Effective problem solving and communication skills.
- Ability to work well in a team oriented environment.
Experience:
- High school diploma or GED.
- One year of previous customer service, sales, and cash handling experience in retail, banking, or food service.
Important Notes:
Working Conditions and Physical Demands:
Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Unions Employee Handbook & Resource Guide.
EOE
-
San Diego, United States California Credit Union Full timeThe Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also knowledgeably...
-
San Diego, United States North Island Credit Union Full timeThe Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transact Member Services, Teller, Member Service, Representative, Customer Service, Processing, Retail, Banking
-
San Diego, United States North Island Credit Union Full timeOverview: General Summary The Financial Service Representative (FSR) is based in a branch. This position works within established guidelines to perform sales and service activities. Provides prompt, professional and accurate information to members and potential members in opening new accounts, securing loans, as well as cross-selling Credit Union products...
-
Patient Service Representative
2 weeks ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to...
-
PSR Hiring Event
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll...
-
Radiology Tech
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. New Hire Incentive available up to $8,000 for those who qualify. This is a full-time position (80 hours per pay period), 8-hour varied day shift and requires flexibility of...
-
Patient Service Representative
2 weeks ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to...
-
Patient Service Representative
7 days ago
San Diego, United States Scripps Health Full timeAt Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your...
-
Patient Service Representative
2 weeks ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to...
-
Radiology Tech
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. New Hire Incentive available up to $8,000 for those who qualify. This is a Full-Time position (80 hours per pay period), 8-hour varied evening shift and requires flexibility of...
-
Radiology Tech
1 day ago
San Diego, United States Scripps Health Full timeJob Description New Hire Incentive available up to $8,000 for those who qualify. This is a Full-Time position (80 hours per pay period), 8-hour varied shift and requires flexibility of scheduling throughout the week, including weekends and call requirements. This position is located at Scripps Green Hospital. Join the Scripps Health team and work...
-
Perinatal Sonographer
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. New Hire Incentive available up to $4,000 for those who qualify. This is a full-time position (80 hours per pay period), working Monday - Friday 8-hour day shifts at Scripps...
-
Lead MRI Tech
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. New Hire Incentive available up to $4,000 for those who qualify. This is a full-time position (80 hours per pay period), 8-hour varied shift and requires flexibility of scheduling...
-
Patient Service Representative
5 days ago
San Diego, United States Scripps Health Full timeJob Description At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead...
-
Pharmacist I
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. This is a per diem/casual, non-benefited position with 10-hour, varied shifts at Scripps Green Hospital. The schedule is a minimum of two shifts per two-week pay period. Join the...
-
Lead MRI Tech
19 hours ago
San Diego, United States Scripps Health Full timeJob DescriptionScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.New Hire Incentive available up to $4,000 for those who qualify. This is a full-time position (80 hours per pay period), 8-hour varied shift and requires flexibility...
-
Surgical Technologist
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. This is a full time varied 10 hour day shift located at Scripps Green in Torrey Pines. Bonus Eligible* Join the Scripps Health team and work alongside passionate caregivers and...
-
Perinatal Sonographer
1 week ago
San Diego, United States Scripps Health Full timeScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians. This is a casual position (per diem), working Monday - Friday, 8-hour day shifts at Scripps Clinic in La Jolla. At Scripps Health, you will experience the pride, support, and...
-
Perinatal Sonographer
1 week ago
San Diego, United States Scripps Health Full timeJob Description This is a casual position (per diem), working Monday – Friday, 8-hour day shifts at Scripps Clinic in La Jolla. At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed...
-
Surgical Technologist
16 hours ago
San Diego, United States Scripps Health Full timeJob DescriptionScripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.This is a full time varied 10 hour day shift located at Scripps Green in Torrey Pines. Bonus Eligible*Join the Scripps Health team and work alongside passionate...
