Patient Service Representative
2 weeks ago
Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Join the team at Scripps Medical Laboratory as a Patient Service Representative supporting our Pathology department. In this role, you will work closely with our pathologists, and it is your primary responsibility to assist and support the pathologists with anything they need including distributing cases to the appropriate pathologist, pulling slides & paraffin blocks, contacting outside facilities for material or reports, sending out pathology material for expert review, & a multitude of other tasks. The PSR is the face of the laboratory team, performing pickup and delivery runs across the Scripps Memorial Hospital La Jolla and Scripps Green Hospital campus, interacting with multiple departments. You will need to manage multiple phone lines and various computer systems, all while delivering excellent customer service and maintaining high attention to detail. Additional primary duties involve sending out specimens to reference laboratories and slide distribution as well as organizing and maintaining a heavily utilized slide room.
Patient Service Representative duties may include the following:
- Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of Medical Record Number, scheduling, referral/authorizations, payment collection, document collection and arrival/check-in functions.
- Responding to customer billing and payment inquires.
- Escalating billing inquiries as needed.
- Scheduling patient appointments. Successful scheduling includes exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to guidelines, entering insurance, performing Key User duties.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
This is a non-benefitted Casual (per diem), Varied Shift position with some weekend coverage needed. Flexibility is necessary as floating to various Scripps labs will sometimes be required between Scripps Green Hospital, Scripps Memorial Hospital La Jolla, and Scripps Clinic La Jolla.
**Required Qualifications**:
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
**Preferred Qualifications**:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Prior patient scheduling experience.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Position Pay Range: $22.29-$30.58/hour
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