Customer Service Representative

4 months ago

San Diego, United States SP Plus Corporation Full time

Overview:

SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

Responsibilities:
  • Assists customers in making payment to fully automated revenue control equipment
  • Helps customers with parking services and facilitates the expedient flow of traffic through the facility
  • Leads programs to improve client and customer satisfaction
  • Assists in the management of the day-to-day activities of the assigned location.
  • Monitors parkers in pay-in lanes
  • Interacts with customers in a friendly and professional manner
  • Provides assistance to customers that have forgotten where they parked their vehicle.
  • Performs other necessary functions as assigned.
  • Conducts garage and facility audits as required by management.
  • Counts bank of revenue (if required) at beginning of shift to ensure starting total is correct.
  • Makes change (if required) for customers before transactions.
  • Quotes rates for parking services.
  • Gives directions to customers to various locations in the city.
  • Resolves customer complaints independently or with the aid of a supervisor.
  • Answers telephone in a prompt and courteous manner (if required).
  • Maintains cleanliness of facility and picks up trash in the surrounding area.
  • Presents themselves professionally (neat appearance and in uniform) at all times while at work.
  • Arrives to work on time for scheduled shifts.
  • Completes any other duties that may be assigned by the supervisor.
Qualifications:

Salary Range: $17.00 per hour


Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state-issued drivers license with a current address and acceptable driving record.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

-------

Salary Range: $17.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

-------

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location :
US-CA-SAN DIEGO

  • Customer Service Representative

    2 months ago

    San Diego, United States Penske Automotive Full time

    Penske Automotive - 4910 Kearny Mesa Rd. [Customer Service Representative] As a Customer Service Representative at Penske Automotive, you'll: Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude; Assist with answering customer inquiries and problems; Serve as a liaison between the dealership and its customers; Conduct...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Clear Label Full time

    Company Description Clear Label is a customer-focused marketing agency located in San Diego, CA. We specialize in creating tailored campaigns for clients across various platforms like online, air, print, B2B, B2C, events, and retail. Our team is known for their friendly and transparent approach in helping clients acquire customers in today's rapidly...

  • Customer Service Representative

    4 weeks ago

    San Diego, United States Clear Label Full time

    Company Description Clear Label is a customer-focused marketing agency located in San Diego, CA. We specialize in creating tailored campaigns for clients across various platforms like online, air, print, B2B, B2C, events, and retail. Our team is known for their friendly and transparent approach in helping clients acquire customers in today's rapidly evolving...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States HonorVet Technologies Full time

    Position: Customer Service Representative Location: San Diego, CA 92111 Shift: Mon-Fri, 0830-1700 Duration: 13 weeks Description: 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO (Bachelors degree considered in lieu of experience) Knowledge of medical...

  • Customer Service Representative

    1 month ago

    San Diego, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative based in San Diego, California. This role is crucial to maintaining customer relationships within the manufacturing industry. As a Customer Service Representative, you will provide excellent customer service, handle order inquiries, and manage customer accounts. This opportunity...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of our products, and maintaining a clean and safe working environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States Cal Uniforms Full time

    Company Description Cal Uniforms is a certified Disabled Veteran Business Enterprise. We are a 3rd generation family owned & operated Micro Business. Based in San Diego, CA since 1977. We have been uniforming First Responders & other professionals since 1947. Specializing in outfitting a wide range of professionals from corporate apparel to landscapers,...

  • Customer Service Representative

    4 weeks ago

    San Diego, United States Cal Uniforms Full time

    Company DescriptionCal Uniforms is a certified Disabled Veteran Business Enterprise. We are a 3rd generation family owned & operated Micro Business. Based in San Diego, CA since 1977. We have been uniforming First Responders & other professionals since 1947.Specializing in outfitting a wide range of professionals from corporate apparel to landscapers, from...

  • Customer Service Representative

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry) Location: Full-time, onsite. San Diego, CA Pay: $17 to $21 per hour Hours: Monday to Friday 9 AM to 5 PM. Responsibilities Provide exceptional service to new and existing members Perform teller transactions (open new accounts, loan transactions, deposits,...

  • Customer Service Representative

    2 months ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry)Location: Full-time, onsite. San Diego, CAPay: $17 to $21 per hourHours: Monday to Friday 9 AM to 5 PM.ResponsibilitiesProvide exceptional service to new and existing membersPerform teller transactions (open new accounts, loan transactions, deposits, withdraws,...

  • Customer Service Representative

    1 month ago

    San Diego, United States Circle K Full time

    Circle K - 13007 Camino Del Sur [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 weeks ago

    San Diego, United States FastSigns Full time

    FASTSIGNS #69905 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...

  • Customer Service Representative

    6 months ago

    San Diego, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States UTC ICE Sports Center Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at UTC ICE Sports Center. As a key member of our team, you will be responsible for providing exceptional customer service, promoting daily and seasonal rink programs, and managing daily...

  • Customer Service Representative

    2 months ago

    San Diego, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 4311 El Cajon Bl, San Diego, California 92105 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States Ultimate Staffing Full time

    **Job Summary**We are seeking a skilled Customer Service Representative to join our team at Ultimate Staffing. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients by answering inquiries, resolving issues, and processing orders in a timely and professional manner.Key Responsibilities:Respond...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a welcoming and friendly experience.Take customer orders using our Point...

  • Customer Service Representative

    4 weeks ago

    San Diego, California, United States TGS Global Full time

    As a Customer Service Representative at Columbia Care, you will provide exceptional customer care by guiding and educating patients with medical marijuana needs. Your role will involve ensuring all intake forms and paperwork are completed correctly and entered into our database. You will also confirm patient purchase limits and promote our products while...

  • Customer Service Representative

    1 month ago

    San Diego, California, United States So Cal Realty Law Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at So Cal Realty Law. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and prospects, while also supporting our attorneys in their daily activities.Key Responsibilities:Greet and communicate with clients...

  • Customer Service Representative

    6 months ago

    San Diego, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...