Customer Service Representative

2 weeks ago


San Diego, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Customer Service Representative based in San Diego, California. This role is crucial to maintaining customer relationships within the manufacturing industry. As a Customer Service Representative, you will provide excellent customer service, handle order inquiries, and manage customer accounts. This opportunity offers a contract to permanent employment opportunity.
Responsibilities:
• Provide exceptional customer service by handling inbound and outbound calls • Assist various departments and teams in their daily operations • Set up and create new accounts for customers • Manage customer relationships and ensure customer satisfaction • Respond to order inquiries promptly via email and phone calls • Perform data entry tasks • Use Microsoft Excel and Word to perform tasks and maintain records • Collaborate with team members to achieve customer service goals • Monitor customer accounts and take necessary actions when required• Demonstrated experience in answering inbound calls.
• Proven skills in call center customer service.
• Ability to provide exceptional customer service.
• Proficiency in data entry tasks.
• Experience in managing email correspondence professionally.
• Capability to handle both inbound and outbound calls.
• Proficiency in using Microsoft Excel for data management.
• Proficiency in using Microsoft Word for documentation.
• Experience in order entry processes.

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