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Patient Service Representative
2 months ago
Description In this role, you will be essential in providing clinical administrative support to physicians and comprehensive care coordination for patients at the Children's Health Center in Westwood, a primary and subspecialty pediatric clinic. You will assist patients in accessing service within the health system and facilitate communication with physicians. Responsibilities include, but are not limited to:
* Work on prior authorization requests and obtain authorizations for patient care
* Referral processing
* Triage messages
* Support appointment accommodation requests
* Review of provider schedules
* Interface with the Patient Communication Center
* Review and upload of medical records
Salary Range: $28.23 - $40.44 Hourly
Qualifications Required:
* Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
* Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
* Ability to creatively integrate competing demands into a productive working environment.
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Preferred:
* Knowledge of specific specialty practice and workflows.
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
* Familiarity and knowledge of authorization process & managed care programs.
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