Customer Support Engineer

2 weeks ago

Chicago, United States iManage Full time

Technical Support Engineer (May 2024 Grad)

Customer Support - Chicago, IL - Full Time

*Interviews for this position will begin to take place in March 2024 for June/July 2024 start dates* Please note, this position is based out of our Chicago-office. We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.

Being a Technical Support Engineer at iManage Means… You’re passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products. You’re about to embark on your journey with iManage. You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career. One of our leaders, Director of our Cloud Support team (John Conrad ), said it best: An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem. Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments Developing and maintaining a deep technical knowledge of our iManage product suite Effectively collaborating with customer engineers and system integrators to support complex system deployment projects Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions Proactively assisting customers and internal teams to avoid or reduce problem occurrence A Bachelor’s degree in Computer Science or Information Technology An advanced knowledge of mobile connectivity solutions including Apple iOS application The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues A working knowledge of SQL database technologies MCSE, MCP, or MCSA Certification

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. Own my career path with our internal development framework. Ask us more about this Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. Join an innovative, industry leading SaaS company that is continuing to grow & scale iManage Is Supporting Me By... Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. Rewarding me with an annual performance-based bonus. Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%. Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave. Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. About iManage… iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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