Senior Customer Service Representative
2 months ago
“Trulieve Grows One Patient at a Time”
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
Requisition ID: 10956
Remote Work Available: No
Job Title: Senior Customer Service Representative
Department: Retail/Customer Care Service Center
Reports To: Customer Service Supervisor
FLSA Status: Regular – Non-Exempt
Location: Hybrid, In office at Clearwater Contact Center, FL
ROLE SUMMARY:
We are a customer centric service center that supports our retail operation. We care deeply for our customers and look for opportunities to exceed their expectations. The Senior Customer Service Representative role is important to the organization because they support not only our customer/consumers with issues and escalations, but they assist our Customer Service Representatives with questions and research issues. The Senior Customer Service Representative will handle internal inbound phone calls from agents with questions about process and procedure issues and handle all escalations for the department. These interactions whether assistance calls or escalations are formally documented and shared with leadership to understand coaching and training needs and to assess all escalations to understand root cause and develop new processes to improve the customer experience. In addition, the Senior Customer Service Representative will support the review and revisions associated with all Customer Care policies, procedures, and job aides.
*Although this role is specific to the Senior Customer Service Representatives’ job responsibilities, team members may be asked to assist with inbound phone calls and chat messaging as needed to support the business.
KEY DUTIES AND RESPONSIBILITIES:
· Provide a world class experience with an emphasis on top box interactions.
· Educate customers and employees on products, prices, and promotions.
· Assist employees and customers by placing orders for delivery/pickup.
· Speaks clearly and documents interactions with customers and internal business partners.
· Follow the daily schedule provided by Workforce Management.
· Identify individual employee and internal departmental training needs through documenting call reasons and issues.
· Quantify issues and opportunities associated with patient escalations and complaints.
· Review and thoroughly understand all departmental policies, procedures, and job aides routinely.
SKILLS AND QUALIFICATIONS:
· Customer Satisfaction & Loyalty: The ideal candidate would love to speak with customers/consumers and goes the extra mile to ensure issues are resolved and expectations are exceeded.
· Drive for Results: The ideal candidate is somewhat competitive and has a strong desire to meet deadlines and exceed individual and team goals.
· Critical Thinking: The ideal candidate would be a problem solver who can process information quickly and leverages their resources to resolve issues on the first call.
· Communication & Collaboration: The ideal candidate would be able to explain concepts and products to customers/consumers and employees clearly and effectively and routinely checks in for understanding.
· Coaching & Developing Others: Listens for understanding, restates needs and provides solutions in a way that is understandable and comprehensive.
PHYSICAL REQUIREMENTS:
· Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
· Must be able to work seated and standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks.
· Must be able to have effective communication skills with all levels of leadership.
· Must be able to maintain multiple conversations via telephone, email or chat for extended periods of time.
· Microsoft office basic skills.
REQUIRED/PREFERRED EXPERIENCE:
· Must have at least 1 year of experience in Customer Service.
· Call Center experience is a plus.
· Bilingual (Spanish) is a plus.
ADDITIONAL MINIMUM QUALIFICATIONS:
· Must be at least 21 years of age.
· High school diploma or equivalent education required.
· Must successfully complete a comprehensive background screening.
WORK SCHEDULE:
· 40 hours weekly, phone role.
· Must be available to work evenings, weekends, and occasional holidays.
Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
recblid 32g3poubkphkw5udxaw9ue54n07p20-
Customer Service Representative
1 month ago
Clearwater, United States Ultimate Staffing Full timeWe have multiple openings throughout the Tamp Bay Area in multiple insurance offices. They are seeking experience customer service representatives to assist their customers with their insurance claims. The ideal candidate will have to have patience, Customer Service Representative, Customer Service, Representative, Retail, Staffing
-
Customer Service Representative
2 days ago
Clearwater, United States Venture Tech Solutions, Inc. Full timePosition: Customer Service RepresentativeSummary for Customer Service Representative Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated, a non-profit organization, is a 30 year industry leader providing financial counseling and debt management services nationwide. ...
-
Customer Service Representative
4 days ago
Clearwater, United States VentureTech Solutions Full timeJob DescriptionJob DescriptionPosition: Customer Service RepresentativeSummary for Customer Service RepresentativeWork with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated, a non-profit organization, is a 30 year industry leader providing financial counseling and debt...
-
Customer Service Representative
4 days ago
Clearwater, United States Consolidated Credit Full timeJob DescriptionJob DescriptionPosition: Customer Service RepresentativeSummary for Customer Service RepresentativeWork with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated, a non-profit organization, is a 30 year industry leader providing financial counseling and debt...
-
Customer Service Representative
2 weeks ago
Clearwater, United States IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. IntouchCX has been recognized...
-
Customer Service Representative
2 weeks ago
Clearwater, United States Sir Speedy Full timeBenefits: Health Insurance 50/50 Split Paid time off Training & development Bonus based on performance Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company Overview: A locally owned and nationally recognized Printing, Signage and Marketing Services company...
-
Customer Service Representative
2 weeks ago
Clearwater, United States FlyUSA, Inc. Full timeAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys. We’re seeking individuals who embody our core values of...
-
Customer Service Representative
3 weeks ago
Clearwater, United States FlyUSA, Inc. Full timeAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're seeking individuals who embody our core values of excellence, dependability, and exceptional service. Joining FlyUSA means more than a job-it's a chance to forge a...
-
Customer Service Representative
2 weeks ago
Clearwater, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Customer Service Representative
4 weeks ago
Clearwater, United States FlyUSA, Inc. Full timeAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys. We're seeking individuals who embody our core values of...
-
Customer Service Representative
3 weeks ago
Clearwater, United States FlyUSA, Inc. Full timeJob DescriptionJob DescriptionAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele.We’re seeking individuals who embody our core values of excellence, dependability, and exceptional service. Joining FlyUSA means more...
-
Customer Service Representative
4 weeks ago
Clearwater, United States FlyUSA, Inc. Full timeJob DescriptionJob DescriptionAt FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys.We’re seeking...
-
Customer Service Representative
3 months ago
Clearwater, United States U-Haul Full timeLocation: 201 S Missouri Ave, Clearwater, Florida 33756 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 weeks ago
Clearwater, United States Stellar Consulting Solutions, LLC Full timeTitle: Customer Service RepresentativeLocation: Clearwater FL (Onsite)Duration: 03 - 06 months contract and moreJob Responsibilities:High Volume of Order ManagementPossess an understanding of order processing from Purchase Order receipt and placement through shipping.Orders must be processed in a compliant manner with accuracy having high importance.Provide...
-
Customer Service Representative
2 months ago
Clearwater, United States Sir Speedy Full timeBenefits: Health Insurance 50/50 Split Paid time off Training & development Bonus based on performance Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company Overview: A locally owned and nationally recognized Printing, Signage and Marketing Services company in...
-
Customer Service Representative
2 weeks ago
Clearwater, United States Odd Sox LLC Full timeWe're an up-and-coming company with an excellent product and a fun office environment. As a Customer Service Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support. Your role is crucial in ensuring our customers have a positive experience with our company. You will address inquiries,...
-
Bilingual Customer Service Representative
6 days ago
Clearwater, United States Florida One Insurance Full timeAre you fluent in both English and Spanish? Do you thrive in a fast-paced, customer-focused environment? Imagine being the friendly voice of Florida One Insurance, assisting clients in navigating their insurance needs with compassion and efficiency. Picture the satisfaction of resolving complex issues, putting people at ease, all while honing your...
-
Customer Service Representative
2 weeks ago
Clearwater, United States Southern Home Services LLC Full timeDescription Are you ready to Be Part of Something BIGGER? Fast of Florida in Clearwater, FL is looking for a dynamic Customer Service Representative to join a thriving business that believes in work-life balance and cares about YOU! Job Description Answer incoming customer requests and inquiries in a professional & friendly manner Act as a liaison between...
-
Bilingual Customer Service Representative
4 weeks ago
Clearwater, United States Florida One Insurance Full timeJob DescriptionJob DescriptionAre you fluent in both English and Spanish? Do you thrive in a fast-paced, customer-focused environment? Imagine being the friendly voice of Florida One Insurance, assisting clients in navigating their insurance needs with compassion and efficiency. Picture the satisfaction of resolving complex issues, putting people at ease,...
-
Customer Service Representative
2 weeks ago
Clearwater, United States Stellar Consulting Solutions, LLC Full timeHigh Volume of Order Management Possess an understanding of order processing from Purchase Order receipt and placement through shipping. Orders must be processed in a compliant manner with accuracy having high importance. Provide follow-up and resolution to client raised questions, issues related to the project. Provides follow up on all orders while...