Administrative Manager, Population Health

5 days ago


Boston, United States Boston Medical Center Full time

POSITION SUMMARY:

Boston Medical Center Health System (BMCHS)'s Accountable Care Organization (ACO) program is comprised of multiple ACOs with a variety of clinical sites, including a mix of academic medical centers, community hospitals and community health centers across Greater Boston, Western Mass, and Southern Mass. Together with BMCHS, ACOs share risk for Medicaid patients as part of the new MassHealth initiative to transform healthcare via formation of Medicaid ACOs. In order to succeed in the Medicaid ACO, BMCHS is rapidly designing and implementing a number of value-based programs to manage utilization and total cost of care under the BMCHS Population Health umbrella.

The Administrative Coordinator is a critical team member who coordinates and supports work across the Population Health team. Success in this role requires the Coordinator to engage with internal and external contacts to organize the various components needed to initiate, run and conclude major projects for the Population Health team. Duties include preparing spreadsheets and slide decks, corresponding with internal and external stakeholders, coordinating schedules and activities, supporting meeting preparation, taking meeting minutes, managing cross-team projects, and tracking progress and results. Examples of specific projects this position may support include but are not limited to: clinical quality improvement, social service programming, health equity efforts, primary care practice transformation, risk coding activities, and behavioral health optimization. Requires excellent communication skills, extensive knowledge of database software, and strong project management skills.

Position: Administrative Manager

Department: Population Health

Schedule: Full Time

ESSENTIAL DUTIES AND RESPONSIBLITIES :

  • Developing project milestones and timelines, and ensuring all tasks are processed, organized, and progressing according to plan
  • Day-to day management and ownership of project operations, activities, milestones and logistics within a given project
  • Preparing slide decks for various internal and external stakeholders with relevant ACO performance data and key insights
  • Collecting data across BMCHS internal organizations and systems as well as network groups and conducting analysis to support decision-making to improve quality/cost of care
  • Researching best practices and industry benchmarks to inform decision-making, including but not limited to quality, risk adjustment, care management, total cost of care and capitation programs
  • Effectively prioritizing time and resources toward the most important problems and high-impact solutions
  • Serving as primary point of contact for external stakeholder inquiries
  • Responding independently to inquiries from ACO stakeholders either directly or by identifying internal resource needed to support the request
  • Coordinating reporting dissemination across a variety of internal and external stakeholders
  • Taking a leadership role in developing organizational systems and project management approaches on a short and long-term basis to execute on shared work across ACO partners and matrixed internal teams

JOB REQUIREMENTS

EDUCATION:

Requires Bachelor's degree (or equivalent combination of formal education and experience).


CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None.

EXPERIENCE:

Minimum 1-3 years of relevant post-collegiate professional experience required. Specific experience working in a health care setting and previous project coordination experience is strongly preferred.

KNOWLEDGE AND SKILLS:

  • Excellent verbal/written English communication skills, including excellent grammatical, editing and proofreading skills
  • Strong organizational and project management skills
  • Strong attention to detail
  • Familiarity with accountable care organizations, Medicaid programs, capitation models, and quality programs a plus
  • Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint) and other web-based applications
  • Ability to produce complex documents, perform analysis and maintain databases
  • Ability to work independently and exercise independent judgment
  • Excellent interpersonal skills necessary to be socially perceptive in accepting and relaying confidential information, communicating policies and procedures, and interacting effectively with a variety of Medical Center personnel and outside personnel
  • Ability to identify when escalation to senior leaders is necessary
  • Strong problem solving skills.
  • Proven ability to work with confidential information.
  • Dedicated team player with the willingness and desire to learn and grow within the organization.

Equal Opportunity Employer/Disabled/Veterans



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