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Jacksonville, United States Spectraforce Technologies Full time
Job Title: Senior Analyst, CX Measurement & Analytics (Strategic Enablement)
Location: Remote
Duration: 6 Months (possibility of extension)

Job Requirements:
* 5+ years related work experience or equivalent combination of transferable experience and education.
* Insights development, Reporting, Dashboard, Analysis experience.
* Related Bachelor's degree (Business, Engineering, Finance, Mathematics, Economics, Statistics, Computer Science, or similar fields) or additional related equivalent work experience.
* Demonstrated strong computer skills with the primary MS Office applications (e.g. Excel, PowerPoint) and general database management.
* Strong analytical skills with the ability to extract meaningful insights from large and complex data sets.
* Ability to quickly organize/prioritize workload requirements.
* Strong written, oral and interpersonal communication skills.
* Strong relationship and project execution skills with the ability to manage multiple priorities.
* Ability to identify, evaluate and resolve problems.

Preferred Qualifications:
* Master's Degree in Business, Engineering, Finance, Mathematics, Economics, Statistics, Computer Science or similar fields.
* Five (5) years of progressively responsible analytical experience including quantitative consumer and/or customer satisfaction data and utilizing data extracts, queries and analysis to drive business decisions.
* Relevant consulting and health care industry experience are a plus
* Knowledge of Qualtrics, Access, SAS, SPSS, Tableau, Power BI, SQL, R, or Python is a plus
* Communicate effectively in both written and verbal form
* Comfortable with owning and bringing clarity to a work assignment where the execution path and deliverables are not initially clear
* Productively interact with all levels of management and various individuals across the organization
* Embrace and/or initiate change; adapt to new tools and processes
* Possess a drive to contribute, improve and excel

General Physical Demands:
Sedentary Work.
Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Incidental driving.

Experience:
3-5 Years of Professional experience with data analysis or data mining with a focus on customer experience.

Education:
Related Bachelor's degree or additional related equivalent work experience

Job Summary:
The CX Senior Analyst is responsible for generating, analyzing and delivering data-driven customer insights. This role will support a wide range of Florida Blue business areas in driving improvement of the customer experience and enabling key stakeholders across the client Enterprise. The CX Senior Analyst will develop an understanding of client's business operations, query databases to retrieve quantitative and qualitative customer feedback, and contextualize the insights for reporting to the business. The primary function of the role is applying analytical knowledge and skills as an exempt-level individual contributor within a broader team.

Job Duties:
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Research, analyze, validate and prepare data, information and content used for measuring progress, strategic planning, investment prioritization, forecasting, trending, risk mitigation and problem identification in support of Customer Experience initiatives across client Enterprise.
* Build reports and data visualization based on quantitative and qualitative analysis. Effectively communicate results to business owner in a cohesive narrative that delivers insight beyond the data.
* Support the development and improvement of methods, tools models, frameworks of analysis and research techniques using customer experience and related data.
* Utilize existing technology platforms, query databases, create and edit dashboards and prepare surveys.
* Participate on or lead smaller department projects or components of projects.
* Maintain documentation of all developed reports, metrics and dashboards related to backend database table management, database table relationships, calculations, queries, dashboards and visualizations.
* Develop and build internal partnerships to improve communication, coordination, collaboration and effective working relationships with customer experience stakeholders and subject matter experts.

Position is offered by a no fee agency.