Customer Care Associate

3 weeks ago


New York, United States RegenLab® USA Full time

CUSTOMER CARE ASSOCIATE / INSIDE SALES

JOB DESCRIPTION

Our company is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies. We are looking for a talented and competitive Customer Care Associate/Inside Sales candidate who will thrive in a sales/manufacturing industry.

Hours of Operation: 10AM 6PM (Monday Friday)

Location: Brooklyn (Moving to Jersey City, NJ after 7/31/2024)

Salary: $55,000 + Commission

The Customer Care Associate/Inside Sales position performs a variety of support tasks to offer exceptional service to our customers/clients.

Reaching out to new leads generated by outbound call programs to present the company and its products.

Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience a plus)

Listening to customers concerns and providing detailed information regarding products & services.

Presenting customers/clients with additional information regarding new products and/or services

Determining the quickest, most effective method to respond to a clients or customers questions.

Escalating queries and concerns

Troubleshooting common issues with a product or service

Willingness to take on additional projects as requested.

Strong work ethic

Shows interest in the manufacturing industry.

Experience related to sales, medical devices & terminology.

Strong phone presence and experience making frequent calls daily.

Excellent attention to detail and written and verbal communications skills.

Ability to multi-task, prioritize, and manage time effectively.



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