Customer Support Associate

2 weeks ago


New York, United States Creatd, Inc. Full time

**Customer Support Associate**

Remote - New York, NY **About the Role**

We are looking for a part-time Customer Support Associate to nurture new relationships and strengthen existing ones with the 1,000,000+ creators on Vocal. Working in the Creator Support Department, this role will assist Vocals creators and assist with any Customer Support inquiries that funnel through our other businesses. The Creator Success Associate will aid in maintaining the safety of Vocal communities and help creators maximize their success on the platform; as well as participating in the feedback loop of creator needs and platform improvements, and assisting in any customer support inquiries. Our ideal candidate will have Customer Support experience, a highly personable, ambitious and hardworking attitude, as well as high self-accountability when working remotely.

**What youll do:**

* Respond to creators inquiries in a timely manner, and with resources provided

* Understand the needs of creators and then communicate those insights to the Vocal management team

* Master knowledge of the Vocal platform, understand all resources and community guidelines, and become an expert in solving problems with a creator-centric approach

* Identify opportunities to develop new resources and materials designed to ensure successful creator onboarding and deepen Vocal proficiency for both creators and the rest of the Vocal team

* Be flexible

* Ability to work across Creatds businesses in the Customer Support department with ease.

**What youll need:**

* Bachelors degree in English, Communications, Marketing, or a related major

* 1-2 years of experience in Customer Support

* Experience in: Content Moderation, Community Management, or Copy Editing

* Excellent communication skills and the ability to collaborate

* A desire to learn and grow in a fast paced environment

* Ability to learn and adapt to new tools and technologies

* Ability to multitask and efficiently jump between multiple job duties

* Familiarity with the Vocal platform and its offerings

* A working knowledge of Zendesk and Shopify (preferred)

* Ability to work 20-30 hours per week (Evenings and weekends a plus)

**About Vocal**

Vocal is a long-form publishing platform owned by Creatd. Currently, Vocal has 40 genre-specific communities in its growing network, ranging from science fiction, to health and wellness, gaming, poetry, and more. Creators on Vocal can submit stories to any of the communities in the network; once their stories are published, they earn on the engagement their stories receive and can accept tips from their readers. All stories are vetted by our Creator Success team prior to publication, who ensures the safety and integrity of the platform.

Learn more about Vocal here:

**About Creatd**

Creatd, Inc. (Nasdaq:CRTD) empowers creators and brands through technology and data-driven innovation. Leveraging Vocal and our complementary digital businesses, including Vocal for Brands and Sellers Choice, the Creatd team works to provide benefits throughout the creative ecosystem. Since launching in 2016, Vocal has become home to over 1,000,000 creators around the world who use the platform to express their creativity and share stories that matter.

**Learn more at**



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