FT Customer Service Leader

3 weeks ago

Baltimore, United States Food Lion Full time

Address:

USA-MD-Edgemere-7514 North Point Road Store Code:

Store 02560 Front End (7233652)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Avoid personal conversations with other associates when customers are present • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar • Ensure work station and front end area of the store has a neat and clean presentation • Maintains proper knowledge of all sales associate register functions and Front End accounting services • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner • Ensure the MVP savings center KIOSK is filled with paper and properly working • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines • Performs the task of the customer lead as needed to ensure service standards are maintained • Maintain alertness and calls for assistance when needed to service customers per service standards • Is courteous and helpful to other associates • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred • Effective communication and customer service skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to perform the technical requirements of cashier and service center • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time, frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check ID cards, checks, invoices and other written documents • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 278524_external_USA-MD-Edgemere Apply Now

Collapse job description Read full job description Share this Position

JOIN OUR TALENT COMMUNITY

Connect with a wide range of opportunities at Food Lion – many that fit your personal and professional experience.

#J-18808-Ljbffr

  • FT Team Leader

    1 month ago

    Baltimore, United States The Body Shop International plc. Full time

    Job Title: FT Team Leader Location: Baltimore, MD, US, 21240 ****Your role in a nutshell**** To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you...

  • Service Leader

    1 month ago

    Baltimore, United States Chipotle Full time

    Service Leader (24013744)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Service Leader

    1 month ago

    Baltimore, United States Chipotle Full time

    Service Leader (24014996)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Service Leader

    4 weeks ago

    Baltimore, United States Chipotle Full time

    Service Leader (24013744)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Customer Service 1

    1 week ago

    Baltimore, Maryland, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO004537 Showing 1 location **Job Details** **Description** **Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.**...

  • Customer Service Representative

    4 weeks ago

    Baltimore, United States Avis Budget Group Full time

    $16.10/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.  What You’ll Do:   This is an outdoor combination role, where you...

  • Customer Service Representative

    4 weeks ago

    Baltimore, United States Avis Budget Group Full time

    $16.10/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.  What You’ll Do:   This is an outdoor combination role, where you...

  • Field Service Customer Support Leader

    2 weeks ago

    Baltimore, United States Barry-Wehmiller Group Full time

    Field Service Customer Support Leader (BW Papersystems - Baltimore) page is loaded **Field Service Customer Support Leader (BW Papersystems - Baltimore)** **Field Service Customer Support Leader (BW Papersystems - Baltimore)** locationsBaltimore, MD time typeFull time posted onPosted Today job requisition idR008365 BW Papersystems, part of Barry-Wehmiller,...

  • Shift Leader>

    2 months ago

    New Baltimore, United States BIGGBY COFFEE Full time

    BIGGBY COFFEE - 36540 Green St - [Restaurant Shift Manager / FT & flexible PT schedules available] - As a Shift Leader at Biggby Coffee, you'll: Possess leadership skills; Love providing great service and working with people; Be passionate about great coffee while having fun at work; Possess the capacity to stay focused and positive while overseeing your...

  • Shift Leader>

    4 weeks ago

    New Baltimore, United States BIGGBY COFFEE Full time

    BIGGBY COFFEE - 36540 Green St - [Restaurant Shift Manager / FT & flexible PT schedules available] - As a Shift Leader at Biggby Coffee, you'll: Possess leadership skills; Love providing great service and working with people; Be passionate about great coffee while having fun at work; Possess the capacity to stay focused and positive while overseeing your...

  • Customer Service Representative

    1 week ago

    Baltimore, Maryland, United States TEKsystems Full time

    Currently hiring for Customer Service Representative in Baltimore. Applicants must have at least 1 years of Customer Service experience and strong computer skills. Applicants must be comfortable being on the phones all day. This is a contract for 4-6 weeks.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take...

  • Admin Project Leader

    4 weeks ago

    Baltimore, United States Johns Hopkins Health System Full time

    **At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include**: - Affordable healthcare - Paid Time Off (PTO) and company paid holidays - Tuition Assistance - Life and disability insurance - Opportunities for career development - Employee discount program - travel, tickets, dining and more! **Admin Project Leader Position...

  • Admin Project Leader

    3 days ago

    Baltimore, United States Johns Hopkins Health System Full time

    **At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include**: - Affordable healthcare - Paid Time Off (PTO) and company paid holidays - Tuition Assistance - Life and disability insurance - Opportunities for career development - Employee discount program - travel, tickets, dining and more! **Admin Project Leader Position...

  • Customer Service Representative

    1 week ago

    Baltimore, United States RelaDyne Full time

    **Customer Service Representative** About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our Baltimore, MD location is currently looking for a motivated Customer Service Representative with a strong work ethic. **Benefits - Customer Service Representative** -...

  • Kitting Cell Leader

    2 months ago

    Baltimore, United States ST Engineering Full time

    **About Us**: **Middle River Aerostructure Systems** is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland’s Chesapeake Bay near...

  • Customer Service Associate

    3 weeks ago

    Baltimore, United States Worldwide Enterprises Full time

    Job DescriptionJob DescriptionWe are hiring a handful of Customer Service Associates with unparalleled communication skills, to support our essential clients in the telecommunications industry. The primary responsibility of the Customer Service Associate team is to educate consumers on the benefits of telecommunications and wireless solutions while...

  • Advanced Team Leader

    2 days ago

    Baltimore, United States Mras Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Advanced Team Leader - Product Support Engineering ST Engineering MRAS is a world-leading manufacturer of complex aerostructures including nacelle systems and specialized structural components of the airframe. It supplies and supports these products for engine makers,...

  • Admin Project Leader

    1 month ago

    Baltimore, United States Johns Hopkins Medicine Full time

    At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! Admin Project Leader Position Summary:...

  • Admin Project Leader

    1 month ago

    Baltimore, United States Johns Hopkins Medicine Full time

    At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! Admin Project Leader Position Summary: The...

  • Admin Project Leader

    3 weeks ago

    Baltimore, United States Johns Hopkins Medicine Full time

    At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include: Affordable healthcare Paid Time Off (PTO) and company paid holidays Tuition Assistance Life and disability insurance Opportunities for career development Employee discount program - travel, tickets, dining and more! Admin Project Leader Position Summary: The...