Field Service Customer Support Leader

2 weeks ago

Baltimore, United States Barry-Wehmiller Group Full time

Field Service Customer Support Leader (BW Papersystems - Baltimore) page is loaded **Field Service Customer Support Leader (BW Papersystems - Baltimore)**

**Field Service Customer Support Leader (BW Papersystems - Baltimore)**

locationsBaltimore, MD time typeFull time posted onPosted Today job requisition idR008365 BW Papersystems, part of Barry-Wehmiller, combines extremely strong brands, innovative technologies and long-standing global experience in the corrugating and finishing, sheeting and packaging, and stationery, book-binding and security-documents industries. BW Papersystems brings together 11 brandsBW Bielomatik (BWB), BWP Zerand, Curioni, JAG SYNCHRO, K&H Machinery Co. Ltd., Kugler-Womako, MarquipWardUnited (MWU), SHM, VortX, WillPemcoBielomatik (WPB) and Wrapmaticthat synthesize manufacturing in the paper process industries. We offer market-leading technology for full corrugators in a variety of configurations, rugged rotary die cutters and flexo folder gluers, as well as starch-mixing systems. Customers rely on us for folio-size, cut-size and digital-size sheeting and packaging of paper, board and other materials. In addition, BW Papersystems portfolio includes stationery, passport production and specialized paper-converting applications, as well as book-on-demand binding lines, digital print finishing and RFID processing technology.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

**Job Description:**

Responsible for proactively engaging customers and promoting service solutions for company produced equipment as well as supervising and scheduling field service work in the installation, repair and adjustment of equipment. This role is the primary contact and account support manager for a group of assigned customer accounts and involves regular communication and the ability to proactively develop solutions to help customers improve reliability and performance. Project management with an emphasis on pre-planning to ensure smooth execution is an integral part of this role. It also manages all activities associated with the resolution of escalated customer complaints regarding company products or services. The Customer Support Manager ensures footprint retention and increases customer satisfaction through prompt and efficient resolution of customer problems throughout the life of the machine.

*At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful worktherefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. ?*

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

**Company:**

BW Papersystems

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