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Customer Service Representative
2 months ago
MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA Denver, CO, and East Providence, RI
We're making new and exciting things - and we could really do with your help.
The successful candidate will report to a Customer Service Supervisor and will support MOO's customers by communicating with them via phone, chat and email. Experience in delivering world-class service is a must. The Customer Service Representative will adapt to customer needs to deliver a human and consultative support experience through creative problem solving.
The person we appoint to this role will be enthusiastic, optimistic and will exude positive energy. They will enjoy working with a team to solve issues and exceed expectations.
-Ability to work in a fast-paced, ever-changing environment
-Experience in reversing Nays to Yays
-Ability and willingness to adapt to change
-Ability to receive and act on constructive feedback
-Self-motivated and a team player
-Passionate about people - internal and external customers as well as team members
-Understands that when a customer contacts it's rarely to say "OMG your company is amazing"
Responsibilities:
- Respond to customer queries via phone, email, and chat
- Puts the customer first
- Adheres to their schedule with punctuality
- Meets productivity based on forecasting, in line with incoming volumes
- Identifies opportunities for site and process improvements and notifies management
- Regularly checks in on their objectives and analyses where they stand against them
- Excellent oral and written skills with high attention to detail; a cover letter is recommended.
- Enthusiastic, dependable and open to a fast-paced environment.
- Initiative and decisiveness - able to think outside the box to creatively solve problems.
- A go-getter attitude, someone who does not settle for "just OK."
- Advanced computer skills - internet and email
- Solid understanding of either Adobe creative suite or other on-line designing software would be a bonus.
Training: 9am - 5:30pm EST (Up to 90 days)
Shift: 11:00am - 7:30pm EST
What's it like to work at MOO?
MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognizing the importance of a healthy work/life balance.
That's why we offer 22 days' PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we'll cover 100% of your health, dental and vision care premiums. We'll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we'll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
