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Full Time Front Desk Agent

2 months ago

Manchester Center, United States Kimpton Hotels & Restaurants Full time
Job Snapshot

The Taconic Hotel is seeking a full time Front Desk Agent to join our Team

Competitive Pay starting at $18/hr. and great benefits

Our comprehensive benefit package for full-time employees include:

  • Medical/dental/vision plans for employee family (Blue Shield/ Cigna/ Aetna/ Kaiser)
  • Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
  • Short Long Term Disability Insurance
  • Hospital Indemnity, Critical Illness Accident Insurance
  • Pet Insurance
  • Group Auto Home Insurance
  • Adoption Assistance
  • 401k Savings Retirement Plan
  • Employee rate hotel + restaurant discounts in all of Kimpton + IHG
  • Work perks website discounts
  • Cell phone discounts (ATT T/Verizon)
  • Tuition reimbursement
  • Free Online Mental Health Therapy
What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:
  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost found articles accompanied by a completed lost found report.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
  • High school diploma or general education degree (GED) required.
  • Previous experience in a Front Desk or customer-facing role is preferred.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work evenings, weekends and holidays.
  • Work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately.


Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.