Multi-Unit Manager

4 weeks ago

Chicago, United States Baskin Robbins Full time

**Experience**+ 2 Years of Multi-Unit Manager Experience in the QSR Industry**Job Responsibilities**+ People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel.+ Ensures 24 – 7 certified Shift Management Coverage+ Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements.+ Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.+ Ensures that all HR related policies are followed+ Guest Satisfaction Measures and improves guest satisfaction in each restaurant.+ Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.+ Use trend information to identify problems and create action plans.+ Ensures that customer complaints are resolved in with 24 hours of receipt.+ Solicits feedback from guests during every restaurant visit and correlates with trend information.+ Operations Excellence/QSCMUM ensures Dunkin’ Brands operational standards are followed.+ Develops and executes a plan for timely completion of self-assessments.+ Uses operational assessments to identify root causes and create action plans for improvement.+ Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.+ Implements plans that measure and build sales and transactions.+ Ensures Restaurant Managers execute the current company plan-o-grams and programs.+ Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.+ Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.+ MUM’s primary responsibility is to operate great restaurants through daily involvement.+ Actions against franchisee specific cost category targets to ensure profitability.+ Uses Market Share steps to build sales and increase profitability.+ Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.+ Ensures that contracted services are delivered.+ Creates plans to address preventative maintenance issues.+ Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.+ Follow-up on individual restaurants to see that preventative maintenance plans are followed.Job Type: Full-time

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