Multi-unit Leader

4 weeks ago

Chicago, United States Wild Fork Foods Full time

The **Multi-Unit Leader** will be responsible for every aspect of the business for their primary store and additional stores within the assigned area. This includes P&L accountability; facility management; local marketing execution;
inventory control; employee life cycle: hiring, training, developing, and retaining their teams. This person will ensure operational plans and deployments are executed within established guidelines. They will also ensure the region’s corporate assets are properly maintained and safeguarded. This position is a brand ambassador spending 60% of their time in primary store and up to 40% of their time in the field at additional assigned stores. This individual will have a have a hands-on approach supporting, guiding, training, educating, motivating, and observing our team, our customer, and our facility. The Multi-Unit Leader is committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

**Primary Store Essential Tasks and Responsibilities**:

- Hire, retain, develop, and mentor a high performing team of employees
- Create an inspiring team environment with open communication, high energy, and

respectful culture
- Lead by example and embody the company's core values
- Maintain high CNPS scores by creating an inspiring team environment with open

communication, high energy, and respectful culture
- Provide training to improve the knowledge base and utilize cross-training to maintain

productivity when employees are absent
- Establish and achieve the highest standard of store execution
- Offer sufficient resources and autonomy to build trust and ownership
- Focus on delivering TOP of the line customer experience by sharing your passion for

food and becoming a product expert
- Maintain and replenish inventory, staying in communication with the distribution

center and commercial team regarding store specific needs
- Develop a plan strategically designed to bring in more customers and increase their

basket size
- Conduct regular audits to ensure the store is presentable and can function properly
- Make sure all employees adhere to company’s policies and guidelines
- Provides leadership and guidance with Human Resources functions
- Maximize productivity through effective scheduling
- Manage controllable costs to keep the store profitable
- Meet or exceed sales plan by pursuing the necessary activities inside and outside of

store to drive top-line.
- Drive NPS score through providing superior customer experience.
- Execute other related duties as assigned

**Multi-Unit Essential Tasks and Responsibilities**:

- Leads the area with integrity and facilitates a focus on the Company’s mission and

values
- Ensures operational programs and deployments are executed according to

established guidelines
- Provides clear and consistent direction to Sr. Sales Leaders by conducting regular

meetings and/or conference calls
- Perform Weekly Visits to all assigned stores, following the assigned routines
- Develops and consistently delivers profitable P&L’s for every assigned store
- Improve sales and transactions by increasing average check, customer satisfaction

and any other marketing activity that might generate incremental topline results
- Develops and leverages internal and external partnerships and networks to maximize

the achievement of business goals
- In partnership with Market Leader and HR Leader, conducts onboarding, and off

boarding activities and identifies problems, concerns and opportunities for

improvement and suggests solutions
- Builds and maintains an effective team of Sr. Sales Leaders through training, and

development; provides meaningful and timely performance and behavioral feedback

on an ongoing basis
- Creates a positive team environment by recognizing and reinforcing individual and

store accomplishments
- Addresses employee relations issues by consistently executing human resources

practices and ensuring guidelines and processes are adhered to
- Reinforces the compliance of all company policies and procedures (people, safety,

assets, cash, etc.)
- Effectively handles and manages confidential and sensitive information
- Challenge and inspire employees to achieve business results
- Proactively communicates with Market Leader with assigned store results and

performance
- Visit competition regularly to understand market trends, product offering and prices
- Performs other duties as required and assigned.

**Physical Demands and Work Environment**:

- Physically able to exert up to 50 pounds of force
- Occasional exposure to extreme temperatures - walk-in freezers
- Stand/walk for up to 8-10 hours

**Qualifications**:

- Bachelor’s Degree in Business Administration or related field preferred
- 7+ years of retail experience, with at least five years in a management capacity
- Proven success in coaching and training employees
- Strong understanding of sales drivers and cu

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