Summer Intern
3 weeks ago
Job Location
Charlotte Branch - Charlotte, NC
Description
Join us to deliver an outstanding customer experience by assisting customers with all consumer banking needs to include, but not limited to: deposits, withdrawals, account maintenance, account inquires, online banking and mobile banking assistance, cross-selling of bank products and services, and resolution of customer service issues.
ESSENTIAL FUNCTIONS
Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
Maintains customer confidentiality adheres to the Banks Security Acts, Privacy Policy, safeguards and secures and secures customer information
Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
Demonstrates superior product and services knowledge, and the mechanics of each
Extends excellent customer service to all customers and prospective customers
Maintains positive interpersonal relationships with customers and employees.
Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
ADDITIONAL RESPONSIBILITIES
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.
Maintains knowledge of the Banks services to take advantage of opportunities for selling and cross-selling of products and services.
Performs other duties as required.
Qualifications
Education/Knowledge: Recdent Graduate or current student with an interest in banking.
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