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HVAC Customer Service Representative
2 months ago
Based on experience
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Customer Service
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Plainville, CT, USA
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Full Time
*Competitive Salary, Paid Medical/Dental/Vision, Life Insurance, 401K, and much more*
**Customer Service Representative**
**Total Mechanical Systems is seeking to immediately hire a Customer Service Representative in our Service department to help provide excellent customer service to our growing customer base. We are looking for candidates with experience in the HVAC industry, previous CSR experience required, and great computer and typing skills.**
**About Total Mechanical Systems**
We are a 24/7 HVAC, Plumbing, and Electrical company serving residential customers throughout Connecticut.
At TMS, our objectives are: To guarantee our work is of the highest quality, provide 100% customer satisfaction, and hire, develop and retain employees who are committed to our growth and customer satisfaction.
We value and acknowledge the hard work and time put in by our team, which is why we offer a competitive salary and full time benefits that include paid medical/dental/vision insurance, matching 401K, PTO accrued from day one, and life insurance.
**Job Description:**
* Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. **Good communication** with the client is essential Make sure that taking care of the **clients takes higher priority** than any other task and that the clients are **enthusiastic** about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
* Answering the phone promptly and professionally and always keeping in constant communication with our clients regarding their appointments, arrival times, etc.
* Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. **Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.**
* Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our application so that we can review your information and include your most recent resume. We look forward to meeting you
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