Patient Support Center Representative
2 weeks ago
As a Patient Support Center Representative, you will be responsible for acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians and access. You will also be responsible for managing high - volume of inbound calls (75+ calls per day), enter patient information into information systems, and resolve caller's issues with outstanding customer service skills. In addition, serve as a liaison between the patient and other departments and Optum sites.
This position is full - time. Employees are required to work any 8-hour shift with rotating schedules during our business hours 8:00am - 5:00pm (7 days / week, 24 hours, year - round) including the flexibility to work occasional overtime, weekends, and holidays based on business need.
We offer 5 weeks of virtual training. The hours during training will be 8:00 AM - 4:30 PM PST (Pacific Standard Time) from Monday - Friday. 100% attendance is required and no holidays will be worked during the training period. Training will be conducted on-site
Primary Responsibilities:
- Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance
- Meet department standards to adherence metric
- Adherence metric is evaluated daily
- Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with every internal and external customer
- Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
- Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
- Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
- Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
- Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
- Translates oral information into concise and accurate written documentation per guidelines
- Assists new or potential members in the choice of PCP and supplies general information about medical group
- Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
- Data enters PCP changes into the system and processes paperwork as necessary
Required Qualifications:
- High School Diploma / GED OR equivalent experience
- Must be 18 years of age or older
- 2+ years of experience with working in a customer service - based role
- Proficiency with using Microsoft suite and other systems, including navigating multiple chat channels within Microsoft Teams
- Ability to work M-F 8am - 5pm PST schedule during our business hours (7 days / week, 24 hours, year - round) including the flexibility to work occasional overtime, weekends, and holidays based on business need
- 1+ years of experience with working in a healthcare setting
- Bilingual fluency in English and any of the following languages: Spanish, Russian, Mandarin, Cantonese, Korean, OR others
California Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
-
Patient Support Center Representative
1 week ago
Laguna Woods, United States Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Patient Service Representative
5 days ago
Laguna Hills, California, United States Physical Rehabilitation Network Full timeJob Summary:We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at PRN Physical Therapy. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.Key Responsibilities:Greet...
-
Patient Service Representative
3 weeks ago
Beverly Hills, California, United States Cedars-Sinai Medical Center Full timeAbout the Role:The Patient Service Representative at Cedars-Sinai Medical Center is responsible for delivering exceptional patient experiences through positive interactions, effective communication, and timely resolution of patient inquiries and concerns.Key Responsibilities:Provide outstanding customer service to patients, families, and healthcare...
-
Patient Service Representative 1
4 months ago
Laguna Hills, United States Physical Rehabilitation Network Full timeJob Summary: As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth. ...
-
Patient Service Representative 1
3 weeks ago
Laguna Hills, United States Physical Rehabilitation Network Full timeJob Summary: As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth....
-
Patient Service Representative 1
4 months ago
Laguna Hills, United States National Healthcare Employee Services, L Full timeJob DescriptionJob DescriptionJob Summary: As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with...
-
Patient Service Representative II
2 weeks ago
Beverly Hills, California, United States Cedars-Sinai Full time{"title": "Patient Service Representative II", "description": "Job SummaryCedars-Sinai Medical Center is seeking a highly skilled Patient Service Representative II to join our team in the Digestive Disease Center. As a key member of our administrative staff, you will provide exceptional support to our patients and providers, ensuring seamless coordination of...
-
Registration Representative PD
4 weeks ago
Laguna Hills, United States MemorialCare Health System Full timeDescription Title: Registration Representative Location: Laguna Hills, CA Department: Admitting Status: Per Diem Shift: Variable Weekends/Holidays weekdays as needed (8hr shifts) Pay Range: $22/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees....
-
Registration Representative, ER
3 weeks ago
Laguna Hills, United States MemorialCare Health System Full timeDescription Title: Registration Representative Location: Laguna Hills, CA Department: Admitting Status: Per diem Shift: Night (8 hour shifts) Pay Range: $22/hour Position Summary: This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee...
-
Patient Service Representative II
3 weeks ago
Beverly Hills, United States Cedars-Sinai Full time**Job Description**Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes...
-
Patient Services Representative
4 weeks ago
Laguna Hills, California, United States Laguna Dermatology Full timeJob OverviewLaguna Dermatology is a reputable private practice committed to providing exceptional cosmetic, medical, and surgical dermatological services to patients of all ages. We are currently in search of a motivated Front Desk Receptionist who can enhance our dedication to outstanding customer service. In our fast-paced environment, we need an...
-
Patient Services Representative
4 weeks ago
Laguna Hills, California, United States Laguna Dermatology Full timeJob OverviewLaguna Dermatology is a reputable private practice committed to providing exceptional specialty cosmetic, medical, and surgical care to patients of all ages. We are currently in search of a motivated Patient Care Coordinator who can enhance our dedication to delivering outstanding customer service to our esteemed patients. In our fast-paced...
-
Patient Access Representative
2 weeks ago
Laguna Hills, California, United States University of California, Irvine Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at the University of California, Irvine. As a key member of our ambulatory clinic team, you will be responsible for providing exceptional patient service and ensuring a smooth registration and scheduling process.Key ResponsibilitiesServe as the...
-
Patient Access Representative
3 weeks ago
Laguna Hills, California, United States University of California, Irvine Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at the University of California, Irvine. As a key member of our ambulatory clinic team, you will be responsible for providing exceptional patient service and ensuring a smooth registration and scheduling process.Key ResponsibilitiesServe as the...
-
Patient Service Representative II
3 weeks ago
Beverly Hills, California, United States Cedars-Sinai Full timeAbout the RoleCedars-Sinai is seeking a highly skilled and detail-oriented Patient Service Representative II to join our team in the Digestive Disease Center. As a key member of our administrative staff, you will provide exceptional support to our patients and healthcare providers, ensuring seamless coordination and scheduling of appointments, surgeries, and...
-
Patient Service Representative II
2 weeks ago
Beverly Hills, United States Cedars-Sinai Full timeJob Description Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporations Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Companys Workplace of the Year, 3 years in a row. This recognizes hospitals and...
-
Patient Service Representative II
3 weeks ago
Beverly Hills, United States Cedars-Sinai Full timeJob Description Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes...
-
Patient Services Representative
1 month ago
Laguna Hills, California, United States Laguna Dermatology Full timeJob OverviewLaguna Dermatology is a reputable private practice focused on providing exceptional cosmetic, medical, and surgical dermatological services to a diverse patient demographic. We are currently in search of a motivated Front Desk Receptionist to enhance our dedication to outstanding patient care and service.Position Highlights: Full-time: Monday -...
-
Patient Service Representative
2 weeks ago
Beverly Hills, California, United States Cedars-Sinai Full timeJob SummaryCedars-Sinai is seeking a highly skilled Patient Service Representative to join our team in the Gastroenterology department. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesProvide Outstanding Customer...
-
Patient Service Representative
7 days ago
Beverly Hills, California, United States Cedars-Sinai Full timeAbout the RoleCedars-Sinai is seeking a highly skilled Patient Service Representative to join our team. As a key member of our medical network, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesCustomer Service: Provide outstanding customer service to patients, responding to their needs and concerns in a timely...
